Warranty Administrator

Model1 Commercial Vehicles•College Park, GA

21h•$23

About The Position

The Warranty Administrator serves as an intermediary between service departments, Fleet Warranty Administrators, and manufacturers to help ensure warranty claims are handled smoothly and warranty payments are received in a timely manner. The role involves reviewing and processing claims, communicating with customers, service centers, and manufacturers, and maintaining accurate documentation. The position requires strong organization, technical proficiency, effective communication, and the ability to manage multiple tasks independently and as part of a team. Work is performed in an office setting. The role may involve sitting for long intervals, climbing stairs, and pushing, pulling, or lifting up to 50 pounds. The company may change the position’s duties at its discretion.

Requirements

At least 2 years of experience in warranty claims processing.
Automotive or commercial dealership experience.
Ability to communicate effectively with equipment manufacturers.
Ability to multitask and work both independently and as part of a team.
Proficiency with Microsoft Office Suite and computer data processing, particularly Excel.
Strong analytical and data interpretation skills.
Excellent communication and customer service skills, including good written and oral communication.
Professional demeanor and cooperative attitude.
Strong organizational skills.
Ability to take direction, maintain a positive attitude, and complete assignments in a timely manner.
Ability to collect data, define problems, interpret technical instructions, and reach reasonable conclusions about warrantable repairs.
Ability to sit for long intervals and climb stairs as needed.
Good manual dexterity.
Ability to push, pull, or lift up to 50 pounds.

Nice To Haves

Associate degree or higher preferred.
Some mechanical or technical understanding of medium-duty vehicles such as buses and vans.
Experience with truck, bus, or automotive dealership service writing and understanding how a service department functions.
Knowledge of warranty regulations and industry best practices.

Responsibilities

Review and assess warranty claims submitted by service centers and Fleet Warranty Administrators.
Verify warranty coverage and eligibility for each claim, and process claims accurately and promptly.
Maintain detailed records of claims, supporting documentation, and correspondence.
Submit prior authorization requests and obtain repair direction from manufacturers.
Follow up with manufacturer warranty personnel regarding payments, short pays, and denials; escalate payment variances to the warranty manager.
Communicate with customers and service centers to obtain information and resolve claim inquiries.
Provide customer service while managing claim disputes and escalations.
Perform quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
Identify and report potentially fraudulent or improper claims.
Collaborate with the warranty department to develop and refine warranty policies and procedures.
Suggest improvements to streamline claim processing and enhance the customer experience.
Ensure records and documentation comply with regulatory and company requirements.
Perform other duties as assigned.