Warranty Administrator

Kerry Automotive • Florence, KY

8d

About The Position

Kerry Automotive is seeking a dependable, detail-oriented Warranty Administrator to support dealership service operations. The role ensures manufacturer warranty claims are accurately submitted, efficiently processed, and reimbursed in a timely manner. The successful candidate will maintain accurate records, work with detailed documentation, meet deadlines, and contribute to a collaborative team environment.

The position works with service advisors, technicians, parts personnel, and management to verify claim information, address discrepancies, monitor outstanding claims, and help ensure eligible warranty work is properly documented and reimbursed. The administrator also stays informed about manufacturer policies and supports additional administrative duties for the service department.

Requirements

• Strong attention to detail and a high level of accuracy.
• Excellent organizational and time-management skills.
• Ability to review detailed information, identify discrepancies, and correct errors.
• Strong written and verbal communication skills.
• Basic to intermediate computer skills, including Microsoft Office and dealership management systems.
• Ability to manage multiple tasks, prioritize deadlines, and work independently.
• Dependable, professional, and committed to maintaining accurate records.
• Positive attitude and willingness to work collaboratively with a team.

Nice To Haves

• Automotive dealership, service department, accounting, or administrative experience.
• Previous warranty administration experience.

Responsibilities

• Prepare, review, and submit manufacturer warranty claims accurately and within established deadlines.
• Verify warranty repair orders, labor operations, parts, documentation, and supporting information for completeness and accuracy.
• Review claims for compliance with manufacturer policies, dealership procedures, and warranty guidelines.
• Monitor claim status, follow up on pending claims, and resolve rejected, returned, or unpaid claims.
• Process warranty adjustments, corrections, and resubmissions as needed.
• Maintain organized warranty records and supporting documentation for audits and internal reviews.
• Reconcile warranty receivables and assist with tracking outstanding balances.
• Communicate with service advisors, technicians, parts personnel, and management to obtain information and resolve claim discrepancies.
• Stay informed of manufacturer warranty policies, procedures, and updates.
• Ensure eligible warranty work is properly documented and reimbursed to protect the dealership's financial interests.
• Assist with additional administrative duties as needed to support the service department.

Benefits

• Competitive pay based on experience.
• Health, dental, and vision insurance available.
• Paid time off and holidays.
• Retirement savings plan opportunities.
• Employee discounts on eligible dealership products and services.
• Professional development and opportunities to learn and grow.
• Modern facilities and a professional work environment.
• A supportive team that values collaboration, accountability, and doing the job right.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed