Warranty Administrator

Model1 Commercial Vehicles, Inc.•College Park, GA

4d•$17 - $29•Onsite

About The Position

The Warranty Administrator processes warranty claims and serves as an intermediary between service departments, Fleet Warranty Administrators, and manufacturers to help ensure a smooth warranty process and timely manufacturer payments. The role requires strong organization, technical proficiency, and effective communication with manufacturers, vendors, customers, and shop personnel. The position reviews claims, verifies coverage and eligibility, maintains claim records, follows up on payments and claim issues, and supports quality control and process improvement. Work is performed in an office setting, with some physical requirements including prolonged sitting, stair climbing, manual dexterity, and the ability to push, pull, or lift up to 50 pounds.

Requirements

At least 2 years of experience in warranty claims processing.
Automotive or commercial dealership experience.
Ability to communicate effectively with equipment manufacturers.
Ability to multitask and work both independently and as part of a team.
Proficiency with Microsoft Office Suite and computer data processing, especially Excel.
Strong analytical and data interpretation skills.
Excellent communication and customer service skills.
Professional demeanor and cooperative attitude.
Highly organized, able to take direction, and able to maintain a positive attitude.
Ability to complete assignments in a timely manner.
Good written and oral communication skills.
Ability to collect data, define problems, interpret technical instructions, and reach reasonable conclusions regarding warrantable repairs.
Ability to sit for long intervals, climb stairs, demonstrate good manual dexterity, and push, pull, or lift up to 50 pounds.

Nice To Haves

Associate degree or higher preferred.
Some mechanical or technical understanding of medium-duty vehicles such as buses and vans preferred.
Experience with truck, bus, or automotive dealership service writing and understanding how a service department functions is helpful.
Knowledge of warranty regulations and industry best practices preferred.

Responsibilities

Review and assess warranty claims submitted by service centers and Fleet Warranty Administrators.
Verify warranty coverage and eligibility for each claim.
Process claims accurately and promptly.
Maintain detailed claim records, including documentation and correspondence.
Work with manufacturers to submit prior authorizations and obtain repair direction.
Follow up with manufacturer warranty personnel regarding claim payments, short pays, and denials.
Escalate claim payment variances to the warranty manager.
Communicate with customers and service centers to gather information and resolve claim inquiries.
Provide customer service while managing claim disputes or escalations.
Conduct quality checks on completed claims for accuracy and compliance with company policies and industry standards.
Identify and report potentially fraudulent or improper claims.
Collaborate with the warranty department to develop and refine policies and procedures.
Suggest improvements to streamline claim processing and improve customer experience.
Maintain organized records of warranty claims, correspondence, and resolutions.
Ensure compliance with regulatory and company documentation requirements.
Perform other duties as assigned.