Warranty Administrator

EquipmentShare • Columbia, MO

1d • Onsite

About The Position

EquipmentShare is hiring an onsite Warranty Administrator at its Corporate Headquarters in Columbia, Missouri. The role supports warranty administration through maintaining records and vendor information, processing claims and reconciliations, conducting warranty and work order audits, and supporting month-end processes. It also monitors manufacturer service bulletins, determines their applicability, creates standardized work order templates, and coordinates work orders for affected equipment with service leadership. The position requires strong organization, communication, accuracy, collaboration, and proficiency with office and spreadsheet tools.

Requirements

• High school diploma.
• At least 1 year of related experience.
• Strong attention to detail, proofreading, and organizational skills.
• Excellent verbal and written communication skills and fluency in English.
• Ability to accurately perform mathematical computations, including percentages, fractions, and basic arithmetic.
• Strong multitasking, time management, problem-solving, and decision-making skills.
• Knowledge of basic accounting principles, research, and investigative skills.
• Excellent teamwork and interpersonal skills, with the ability to collaborate with Regional Fleet and Regional Service Managers.
• Proficiency in Excel, Word, Outlook, SmartSheet, and PowerPoint.
• Ability to type 50–60 words per minute and use a 10-key keypad by touch.
• Understanding of credits and debits in partnership with the Accounts Payable team.
• Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Associate degree in automotive technology, business administration, or supply chain logistics.
• Knowledge of small equipment and construction equipment.
• Construction equipment rental industry or dealership experience.

Responsibilities

• Maintain records and prepare monthly reports as required or requested.
• Conduct warranty audits and assist with work order audits; identify and correct errors in a timely manner.
• Maintain an accurate library of vendor warranty information and an organized filing system for service department correspondence and documentation.
• Review and distribute vendor warranty information, including manuals, letters, and service materials.
• Manage short-pay and denial reconciliations with warranty OEMs.
• Maintain accounts receivable aging and communicate with individual OEMs, following up to keep receivables under 90 days.
• Establish filing procedures and warranty setup with new OEMs.
• Assist with month-end processes.
• Submit claims valued under $5,000.
• Monitor the service bulletin front box daily for new or updated manufacturer bulletins, campaigns, and service actions.
• Review service bulletins to determine applicability, required repairs, labor operations, and affected equipment populations.
• Create standardized work order templates based on service bulletin requirements.
• Proactively open work orders for affected machines and coordinate with service leadership to support timely execution.
• Track completion of bulletin-related work orders and maintain documentation for audit and reporting.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Gym membership stipend and wellness programs.
• Company events and food truck nights.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED