Warranty Admin

Route 24 Auto Group•Brockton, MA

4d•$65,000 - $85,000

About The Position

Jeep 24 of Brockton is seeking an experienced, detail-oriented Automotive Warranty Administrator to manage the dealership’s complete manufacturer and aftermarket warranty claims process. The role ensures claims are submitted accurately and promptly, required documentation meets manufacturer standards, parts-return procedures are followed, and reimbursements are received in a timely manner. The Warranty Administrator works closely with the Service, Parts, and Accounting departments to maintain accurate records, minimize rejected claims and chargebacks, keep warranty receivables current, and comply with manufacturer requirements and dealership policies. The role also supports warranty audits, reporting, reconciliation, and process improvements.

Requirements

High school diploma or GED.
3–7 years of experience in automotive warranty administration, dealership service accounting, or a related automotive administrative role.
Strong understanding of manufacturer warranty policies, repair order documentation, labor operations, and parts requirements.
Demonstrated ability to maintain a warranty claim acceptance rate of 95% or higher.
Experience managing warranty receivables and keeping outstanding balances within a 14-day target.
Strong organizational skills and exceptional attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced dealership environment.
Proficiency with dealership management systems, warranty portals, and Microsoft Office or similar tools.
Excellent communication, problem-solving, and follow-up skills.

Nice To Haves

Associate degree in Business, Accounting, or Automotive Technology.

Responsibilities

Review, prepare, and submit manufacturer and aftermarket warranty claims accurately and within required deadlines.
Verify repair orders, technician documentation, labor operations, parts, and supporting records against manufacturer requirements.
Track claim status, follow up on pending claims, resolve rejections, and promptly resubmit corrected claims.
Monitor warranty receivables and follow up to support timely reimbursement and accurate reconciliation.
Maintain a target warranty claim acceptance rate of 95% or higher and work to keep warranty receivables within 14 days outstanding.
Coordinate warranty parts retention, return shipments, and manufacturer-required documentation.
Work with Service Advisors, Technicians, Parts, and Accounting to resolve discrepancies and improve claim accuracy.
Communicate with manufacturer representatives and warranty administrators to resolve claim issues and obtain approvals when needed.
Maintain accurate warranty records and ensure compliance with OEM policies, audit requirements, and dealership procedures.
Identify recurring claim issues and implement process improvements to reduce rejections, delays, and lost revenue.
Assist with warranty audits, reporting, and reconciliation as needed.