Warranty Admin Booker / Automotive Warranty Administrator

Ricart Automotive•Columbus, OH

5d•Onsite

About The Position

We are seeking a detail-oriented, organized Warranty Admin Booker to join an automotive dealership team. The role bridges the Service Department and vehicle manufacturers by reviewing, booking, and submitting warranty repair orders. The administrator ensures warranty claims meet manufacturer guidelines and that repair work is accurately translated into properly coded claims for prompt reimbursement.

Requirements

Prior experience as an Automotive Warranty Booker, Warranty Administrator, or Service Advisor in a dealership setting is preferred.
Familiarity with automotive repair terminology, flag hours, factory labor guides, and Dealership Management Systems (DMS), such as CDK or Dealertrack.
Exceptional attention to detail, with strong analytical and record-keeping skills.
Clear written and verbal communication skills for collaborating with service personnel and manufacturer representatives.
Ability to work on-site full-time in a fast-paced environment and manage multiple priorities efficiently.

Responsibilities

Audit completed service tickets, technician stories, repair lines, and parts lists for accuracy and compliance with manufacturer policies.
Apply the correct labor operations, labor times, fail codes, and diagnostic procedures according to manufacturer specifications.
Submit warranty claims electronically to manufacturers, track claim status, and process payments and adjustments.
Identify, correct, and promptly resubmit rejected or flagged warranty claims.
Maintain organized documentation and hard copies for compliance with manufacturer warranty audits.
Collaborate with Service Advisors, Technicians, and Service Managers to clarify repair details and resolve story or coding discrepancies.