Automotive Warranty Administrator

Capital Ford Raleigh•Raleigh, NC

About The Position

Capital Ford of Raleigh is seeking a detail-oriented and experienced Automotive Warranty Administrator to manage warranty claims, ensure compliance with manufacturer guidelines, and support the service department. The role involves reviewing warranty documentation and claims, processing parts requisitions for warranty repairs, communicating with customers, and resolving claim issues with manufacturers. The ideal candidate has a strong understanding of automotive warranty processes, excellent organizational skills, and the ability to collaborate with internal teams and manufacturers.

Requirements

Excellent organizational and documentation skills.
Effective communication and interpersonal skills.
Proficiency in dealership management systems (DMS) and Microsoft Office.
Must be able to pass a pre-employment background screening.

Nice To Haves

Experience as an Automotive Warranty Administrator or in a related role.

Responsibilities

Verify the accuracy and completeness of warranty documentation.
Ensure compliance with manufacturer warranty policies and procedures.
Process parts requisitions for warranty repairs in accordance with manufacturer guidelines.
Communicate with customers regarding warranty coverage, claim status, and related information.
Resolve discrepancies or issues with warranty claims with manufacturers.
Review and process warranty claims in accordance with manufacturer guidelines.
Perform other duties as assigned.