Automotive Warranty Specialist / Administrator

MSX International • Southfield, MI

7d • Remote

About The Position

The Automotive Warranty Specialist / Administrator provides program claim review and claim-entry assistance to dealers and field personnel. The role may also serve as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.

The position is based in Metro Detroit and surrounding areas and is full-time and primarily remote. The role is divided between program operations (80%) and technical responsibilities (20%).

Requirements

• Prior OEM claim-entry experience.
• Prior warranty coverage review experience.
• Three to five years of claims experience.
• Strong analytical and problem-solving skills.
• Strong interpersonal and organizational skills.
• Strong written and verbal communication skills.
• Accuracy and attention to detail.
• Excellent follow-up skills.
• Entry-level Microsoft Word skills.
• Entry-level Microsoft Excel skills.
• Ability to balance changing priorities and provide regular status reports as requested.
• Must be located in Metro Detroit and surrounding areas.

Nice To Haves

• An associate degree is preferred, but not required.

Responsibilities

• Serve as a subject matter expert to internal staff, dealers, and OEM personnel on claim-entry issues and questions.
• Review dealer-submitted claims for accuracy based on the specific claim type.
• Develop and maintain basic program reports.
• Contact fleet customers by email regarding claims exceeding a specified dollar value.
• Charge dealers for unauthorized or incorrect claims.
• Respond by email or phone to customer or dealer questions about rejected claims.
• Troubleshoot rejected claims.
• Evaluate claims to determine whether Basic Manufacturer’s Warranty, Extended Plan Coverage, or other OEM program coverage may apply.
• Assist in documenting claim-entry procedures, processes, and reference materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed