Automotive Warranty Administrator

Westbury Jeep Chrysler Dodge•Hicksville, NY

23h•Onsite

About The Position

VIP Automotive Group is seeking an experienced Automotive Warranty Administrator to support warranty operations in its dealership service department. The role processes manufacturer and distributor warranty claims, maintains accurate service records and documentation, and helps ensure timely reimbursement. The administrator works closely with service department personnel, accounting, dealership management, manufacturers, and distributors to maintain accurate warranty records and maximize claim recovery. The position is full-time, based in Long Island, New York, and offers annual compensation of $75,000, inclusive of bonuses and based on experience, qualifications, and performance. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with Saturday availability required. VIP Automotive Group describes its workplace as professional and offers training and opportunities for career growth and advancement.

Requirements

Experience in automotive dealership warranty administration, warranty claim processing, service department operations, or automotive accounting.
Knowledge of automotive manufacturer warranty policies and procedures.
Experience processing factory warranty claims and extended warranty claims.
Understanding of dealership repair orders, labor operations, parts documentation, and warranty receivables.
Ability to research and resolve rejected or unpaid warranty claims.
Strong attention to detail and organizational skills.
Ability to manage multiple claims, deadlines, and administrative responsibilities.
Strong communication and problem-solving skills.
Proficiency with dealership management systems (DMS), warranty portals, and Microsoft Office.
Ability to work independently while collaborating with service and accounting teams.

Nice To Haves

Previous experience as an Automotive Warranty Administrator, Warranty Clerk, Warranty Claims Specialist, or Dealership Service Administrator.
Automotive dealership experience is highly preferred.

Responsibilities

Process and submit automotive warranty claims according to manufacturer and distributor guidelines.
Review warranty repair orders, invoices, and supporting documentation for accuracy and completeness.
Verify warranty eligibility, coverage, labor operations, parts, and documentation requirements.
Monitor, track, and follow up on outstanding warranty claims to support timely payment.
Research, correct, and promptly resubmit rejected or disputed warranty claims.
Assist with dealership body shop warranty claims and related documentation.
Reconcile warranty receivables and work with accounting to resolve payment discrepancies.
Maintain accurate records of warranty repairs, claims, and supporting documentation.
Track warranty parts, including repair order numbers, replacement dates, and manufacturer disposal requirements.
Coordinate shipment of warranty parts to manufacturers or distributors when required.
Stay current on manufacturer warranty policies, factory recalls, service bulletins, and warranty announcements.
Communicate professionally with service department personnel, accounting, manufacturers, and distributors.
Maintain a clean, organized, and professional work environment.