Automotive Warranty Administrator

Capital Ford Raleigh • Raleigh, NC

2d

About The Position

Capital Ford of Raleigh is seeking a detail-oriented and experienced Automotive Warranty Administrator. This role manages warranty claims, ensures compliance with manufacturer guidelines, and supports the service department. The ideal candidate understands automotive warranty processes, has strong organizational skills, and works collaboratively with internal teams and manufacturers.

Requirements

• Excellent organizational and documentation skills.
• Effective communication and interpersonal skills.
• Proficiency using dealership management systems (DMS) and Microsoft Office.
• Must be able to pass a pre-employment background screening.

Nice To Haves

• Experience as an Automotive Warranty Administrator or in a related role.

Responsibilities

• Verify the accuracy and completeness of warranty documentation.
• Ensure compliance with manufacturer warranty policies and procedures.
• Process parts requisitions for warranty repairs in accordance with manufacturer guidelines.
• Communicate with customers about warranty coverage, claim status, and related information.
• Resolve warranty claim discrepancies or issues with manufacturers.
• Review and process warranty claims in accordance with manufacturer guidelines.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Health insurance
• Paid time off (PTO)
• 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed