Automotive Warranty Administrator

MileOne Autogroup • Towson, MD

2d

About The Position

MileOne Autogroup is hiring an experienced Automotive Warranty Administrator to ensure the dealership is paid for warranty work. The administrator prepares, records, submits, and follows up on warranty claims and reconciles them. The role handles claims from creation and submission through payment, posting, and clearing adjustments, and works with service, accounting, management, and other dealership personnel to maintain accurate procedures and documentation. The position requires a proactive approach to rejected and outstanding claims, with a willingness to help train dealership personnel. MileOne describes a positive, success-driven work environment and offers training, mentoring, and opportunities for advancement.

Requirements

• Experience handling all aspects of warranty claim submission and follow-up.
• Ability to process rejected claims according to dealer and manufacturer specifications and follow up on outstanding claims.
• Knowledge of claims statement posting.
• Ability to reconcile warranty receivables.
• Positive and professional attitude.

Nice To Haves

• Strong attention to detail.
• Knowledge of the Reynolds and Reynolds computer DMS system integration; training on the DMS may be provided to the right candidate.

Responsibilities

• Process warranty paperwork, ensuring proper documentation and verifying criteria required by the factory or distributor.
• Notify management of deviations and required corrections, and work with the service team to maintain the integrity of repair orders.
• Keep up to date with factory recalls and announcements.
• Work with departments involved in warranty to maintain proper procedures.
• Reconcile warranty receivables and work with the accounting department to obtain payments.
• Resubmit rejected claims promptly or obtain authorization to write them off.
• Follow up on outstanding claim payments and escalate issues when needed, including contacting warranty help lines or representatives.
• Handle claims from creation and submission through payment, posting, and clearing schedule adjustments.
• Help assist and train dealership personnel to process claims accurately and promptly while meeting manufacturer requirements.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

Benefits

• Competitive compensation of $50,000–$85,000, depending on experience.
• Training and mentoring.
• Opportunities for advancement.
• Health and financial benefits.
• Employee Purchase Program.
• MileOne Support Fund.
• NextMile Scholarship Program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed