Automotive Warranty Administrator

MileOne Autogroup • Baltimore, MD

3d • $50,000 - $85,000

About The Position

MileOne Autogroup is seeking an experienced Automotive Warranty Administrator to ensure the dealership is paid for warranty work. The role prepares, records, submits, and follows up on warranty claims, and reconciles them. The administrator handles each claim from creation and submission through payment, posting, and clearing adjustments to the schedule, while ensuring manufacturer requirements and dealership procedures are followed. The position works closely with the service and accounting teams and may help train dealership personnel. Training on the Reynolds and Reynolds DMS is available for the right candidate.

Requirements

• Experience handling all aspects of warranty claim submission, from claim creation through submission, payment, posting, and clearing schedule adjustments.
• Ability to process rejected claims according to dealer and manufacturer specifications and follow up on outstanding claims.
• Knowledge of claims statement posting.
• Ability to reconcile warranty receivables.
• Positive and professional attitude.

Nice To Haves

• Strong attention to detail.
• Knowledge of Reynolds and Reynolds computer DMS system integration; training on the DMS is available for the right candidate.

Responsibilities

• Process warranty paperwork, ensure proper documentation, and verify factory or distributor criteria.
• Notify management of deviations and required corrections, and work with the service team to maintain the integrity of repair orders.
• Keep current on factory recalls and announcements.
• Work with departments involved in warranty to maintain proper procedures.
• Reconcile warranty receivables and work with accounting to obtain payments.
• Promptly resubmit rejected claims or obtain authorization to write them off.
• Follow up on outstanding claims and escalate issues as needed, including contacting warranty help lines or representatives.
• Help dealership personnel accurately process claims promptly and meet manufacturer requirements.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

Benefits

• Health and financial benefits.
• Training and mentoring.
• Employee Purchase Program.
• MileOne Support Fund: by Employees, for Employees.
• NextMile Scholarship Program.
• Employee Assistance Program.
• Competitive compensation of $50,000–$85,000 depending on experience level.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed