Automotive Warranty Specialist / Administrator
About The Position
The Automotive Warranty Specialist / Administrator provides program claim review and claim-entry assistance to dealers and field personnel. The role may also serve as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs. This is a full-time, primarily remote position for candidates located in Metro Detroit and surrounding areas. The position focuses on program operations, including serving as a subject matter expert on claim-entry questions, reviewing dealer-submitted claims, maintaining basic reports, contacting fleet customers about claims above specified dollar values, charging back unauthorized or incorrect claims, and responding to and troubleshooting rejected claims. Technical duties include evaluating possible coverage under a Basic Manufacturer’s Warranty, Extended Plan Coverage, or other OEM program, and helping document claim-entry procedures and reference materials.
Requirements
- Located in Metro Detroit and surrounding areas.
- Prior OEM claim-entry experience.
- Prior warranty coverage review experience.
- 3–5 years of claims experience.
- Strong analytical and problem-solving skills.
- Strong interpersonal and organizational skills.
- Strong written and verbal communication skills.
- Accuracy and attention to detail.
- Excellent follow-up skills.
- Entry-level Microsoft Word skills.
- Entry-level Microsoft Excel skills.
- Ability to balance changing priorities and provide regular status reports as requested.
Nice To Haves
- Associate degree preferred, but not required.
Responsibilities
- Serve as a subject matter expert for internal staff, dealers, and OEM personnel on claim-entry issues and questions.
- Review dealer-submitted claims for accuracy according to the applicable claim type.
- Develop and maintain basic program reports.
- Contact fleet customers by email regarding claims exceeding a specific dollar value.
- Charge back dealers for unauthorized or incorrect claims.
- Respond by email or phone to customer or dealer questions about rejected claims.
- Troubleshoot rejected claims.
- Evaluate claims to determine whether Basic Manufacturer’s Warranty, Extended Plan Coverage, or other OEM program coverage may apply.
- Assist with documenting claim-entry procedures, processes, and reference material.
- Act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs, as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
