Automotive Warranty Coder / Booker / Dispatcher
About The Position
Jaguar Land Rover Long Island is seeking an experienced, detail-oriented Automotive Warranty Coder / Booker / Dispatcher to support service operations across multiple dealerships. The role supports accurate repair order processing, warranty compliance, technician productivity, and efficient workflow across multiple service departments. Responsibilities include reviewing and coding warranty repair orders, processing completed repair orders, booking technician labor hours, coordinating technician assignments, monitoring repair progress, and communicating with service personnel and management. The position also provides centralized support across multiple locations and helps maintain consistent processes and documentation standards.
Requirements
- Previous experience in an automotive dealership service department is required.
- Strong attention to detail, accuracy, and organizational skills.
- Ability to manage multiple tasks, deadlines, and dealership workflows simultaneously.
- Excellent communication and problem-solving skills.
- Proficiency with computers and dealership software applications.
Nice To Haves
- Experience with warranty coding, repair order booking, dispatching, or related fixed operations responsibilities.
- Familiarity with automotive manufacturer warranty policies, labor operation codes, and repair order procedures.
- Jaguar Land Rover dealership experience.
- Experience with CDK or comparable dealership management systems.
Responsibilities
- Review repair orders for accuracy, completeness, and compliance with manufacturer warranty requirements.
- Assign labor operation codes, labor times, and warranty classifications.
- Verify technician documentation, diagnostic procedures, and supporting information for warranty repairs.
- Ensure warranty claims are documented and coded according to Jaguar Land Rover manufacturer guidelines.
- Identify and resolve coding discrepancies, missing information, and potential claim issues.
- Work with Service Advisors, Technicians, and Service Management on accurate and timely warranty processing.
- Review and process completed repair orders.
- Book technician labor hours based on completed work and applicable labor operations.
- Verify labor times, operation codes, and repair documentation before final processing.
- Correct discrepancies in repair order details, labor entries, and technician time records.
- Maintain records supporting technician payroll, productivity reporting, and service department accounting.
- Process repair orders efficiently according to dealership procedures.
- Coordinate repair order assignments to technicians based on skill level, availability, workload, and repair requirements.
- Monitor repair progress and help maintain efficient service department workflow.
- Communicate with Service Advisors, Shop Foremen, and Service Managers about repair status, scheduling priorities, and potential delays.
- Help balance technician workloads to maximize shop efficiency and productivity.
- Identify workflow bottlenecks and opportunities for operational improvement.
- Provide centralized warranty coding, booking, and dispatch support for multiple Jaguar Land Rover Long Island dealerships.
- Maintain consistent processes and documentation standards across locations.
- Communicate with service department personnel and management.
- Prioritize daily responsibilities to meet the operational needs of multiple service departments.
Benefits
- Medical, dental, and vision insurance options.
- Paid time off.
- 401(k) retirement plan.
- Professional, team-oriented work environment.
- Opportunity to work with multiple dealerships representing prestigious luxury automotive brands.
- Competitive compensation based on experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
