Automotive Warranty Clerk

River Oaks Chrysler Jeep Dodge Ram•Lansing, IL

8d•$15 - $20

About The Position

The Ed Napleton Automotive Group is seeking an Automotive Warranty Clerk for River Oaks Chrysler Dodge Jeep RAM. The role is responsible for processing, submitting, and tracking manufacturer warranty claims, maintaining related records, and coordinating with service, accounting, and factory or distributor contacts. The position also supports body shop warranty claims and helps ensure claims are properly documented and paid.

Requirements

High school diploma or equivalent.
Previous automotive warranty administrative experience.
Detail-oriented with strong organizational ability.
Excellent verbal and written communication skills.
Willingness to undergo a background check and drug screen in accordance with local law and regulations.
Must be at least 18 years old to comply with the company driving policy.

Nice To Haves

CDK experience is highly desirable.

Responsibilities

Prepare, submit, and follow up on warranty claims.
Process warranty paperwork, ensure proper documentation, and verify criteria required by the factory or distributor.
Keep abreast of factory recalls and announcements.
Arrange for parts to be shipped to the factory or distributor and promptly resubmit rejected claims.
Assist with body shop warranty claims and follow up on outstanding claims.
Reconcile warranty receivables and work with the accounting department to obtain payments.
Track warranty parts, noting the repair order number, replacement date, and date the part may be disposed of.
Maintain service and customer records as required by the warrantor.
Perform other duties as assigned by management.