Warranty Auditor

MSX International•Nashville, TN

About The Position

The Warranty Auditor audits the client’s retailer network and conducts in-depth reviews of retailer warranty and service fixed operations. Reviews focus on warranty claim applications, documentation requirements, information-retention policies, warranty processes, and potential audit risks. The role works within a national team and with local management, completing audits to established timelines and manufacturer guidelines. It requires independent travel to dealers, clear communication of findings, and practical guidance to dealer staff and management on improvements and best practices. The auditor analyzes KPI data and dealer metrics, identifies strengths and weaknesses, prepares detailed and timely reports with recommended actions, and explains audit findings to relevant dealer personnel. The role also fulfills reporting requirements in the program process manual, uses MSXI/HMA systems, maintains relationships with regions and dealers, and handles ad hoc duties as needed. Travel is required a minimum of five days per week.

Requirements

High school diploma or General Equivalency Diploma (GED).
At least two years of audit experience.
General technical understanding of vehicle repairs.
Proficiency in Microsoft Office, particularly Excel and Word.
Excellent written and verbal English communication skills.
Ability to remain calm and diplomatic under pressure and convey difficult arguments and judgments clearly to varied audiences.
Strong problem-solving, investigative, and analytical skills, including the ability to understand complex information and assess requirements.
Ability to work independently, meet objectives, manage multiple tasks, and plan ahead.
Ability to manage workload, expenses, and travel arrangements independently.
Capability to plan, book, and complete travel to and from dealers independently; travel is required a minimum of five days per week.
Clean driving record and employment background.
Legally authorized to work in the United States without current or future employer sponsorship.
Ability to perform formal analysis and provide professional written interpretations of findings.
Ability to communicate effectively and motivate people, including presenting online to virtual attendees.
Comfort with a fast pace of change while ensuring continuity of current activities.
Flexible, structured, and logical approach, including planning ahead and building contingencies as needed.

Nice To Haves

Industry-related qualification or degree; other degrees will also be considered.
Background with a client dealer, dealer franchise, or other OEM service or warranty management organization, with demonstrable automotive audit experience.
At least one to two years of experience working with one or more dealer management systems, such as ADP, R&R, or CDK.
Knowledge of warranty support materials, including recalls, campaigns, technical service bulletins, and repair manuals or systems.
At least two years of dealer Service Management experience with in-depth motor industry knowledge.

Responsibilities

Conduct independent warranty audits of retailer warranty and service fixed operations in accordance with manufacturer parameters.
Review warranty claim applications, supporting documentation, information-retention policies, warranty processes, and potential audit risks.
Complete a set number of audits within specified timeframes and follow manufacturer guidelines.
Maintain relationships with local regions and dealers and promote the value of the audit program to dealer management.
Create detailed audit reports with recommended actions and provide accurate, timely reporting to MSXI/HMA management.
Explain audit findings to relevant dealer staff and management and guide dealers on business best practices.
Analyze KPI data and dealer metrics to identify dealer strengths, weaknesses, and areas where program support is needed.
Fulfill reporting requirements in the program process manual and complete ad hoc duties for MSXI/HMA management.
Use MSXI/HMA IT systems to identify dealer metrics applicable to improvements at the time of warranty review.
Manage personal workload, expenses, and travel arrangements, including planning and completing travel to and from dealers.
Work collaboratively with the national team, local management, and multidisciplinary and multicultural teams.