Warranty Auditor

MSX International•Nashville, TN

10d

About The Position

The Warranty Process Review Audit Specialist audits the retailer network of the client and provides in-depth reviews of retailer warranty and service fixed operations. Reviews focus on warranty claim applications, documentation requirements, information retention policies, warranty processes, and potential audit risks. The role works with a national team and local management, completes independent audits under manufacturer guidelines and within set timelines, and maintains relationships with regional teams and dealers. The auditor reports findings and recommended actions, explains results to dealer staff and management, and guides dealers on business best practices. The position also analyzes KPI data and dealer metrics to identify strengths, weaknesses, and areas for improvement, while completing program reporting and other duties as needed. This field-based role requires travel to dealers at least five days per week.

Requirements

High school diploma or GED.
At least two years of audit experience.
General technical understanding of repairs.
Proficiency with MS Office tools, particularly Excel and Word.
Ability to remain calm and diplomatic under pressure and clearly communicate difficult arguments and judgments to varied audiences.
Process-driven approach, with strong problem-solving, investigative, and analytical abilities.
High computer literacy and ability to learn new systems.
Ability to manage workload, expenses, and travel arrangements independently.
Clean driving record and employment background.
Ability to understand complex information, assess requirements, and provide formal analysis and professional written interpretations of findings.
Ability to work independently with multidisciplinary and multicultural teams and work toward assigned objectives.
Strong communication and people-motivation skills.
Fluency in written and spoken English.
Ability to travel to dealers at least five days per week.
Legally authorized to work in the United States without employer sponsorship, now or in the future.
Comfort presenting online to virtual attendees.
Flexible, structured, and logical approach, including the ability to handle multiple tasks, plan ahead, and build in contingencies.

Nice To Haves

Industry-related qualification or degree; other degrees will also be considered.
Background in client dealer, dealer franchise, or other OEM service or warranty management.
Demonstrable automotive audit experience.
One to two years of experience with one or more dealer management systems, such as ADP, R&R, or CDK.
Knowledge of warranty support materials, including recalls, campaigns, technical service bulletins, and repair manuals or systems.
At least two years of dealer service management experience with in-depth motor industry knowledge.

Responsibilities

Work with a national team and local management to support the audit program.
Complete a set number of audits within specified timeframes.
Follow manufacturer guidelines and parameters.
Maintain customer relations with local regions and dealers.
Apply knowledge of dealer warranty and service processes that affect warranty waste.
Conduct independent warranty audits in accordance with manufacturer parameters.
Prepare detailed audit reports that document findings and recommended actions.
Explain audit findings to relevant dealer staff and management.
Guide dealers on business best practices.
Analyze KPI data to identify dealer strengths, weaknesses, and support needs.
Promote the value of the audit program to dealer management.
Provide accurate, detailed, and timely reporting to MSXI/HMA management.
Fulfil reporting requirements described in the program process manual.
Complete ad hoc duties for MSXI/HMA management as necessary.
Use MSXI/HMA IT systems to identify dealer metrics relevant to improvements at the time of warranty review.
Plan, book, and complete travel to and from dealers independently.