Warranty Auditor

MSX International • Town of Washington, WI

10d • Onsite

About The Position

MSX is seeking a Warranty Process Review Audit Specialist to conduct independent reviews of dealership warranty and service operations across a national dealer network. The role helps retailers improve processes, reduce risk, and strengthen compliance with manufacturer standards. It combines analytical work, relationship building, and extensive travel, with responsibility for delivering constructive findings and actionable recommendations to dealership leadership and staff.

The position is field based and requires extensive travel throughout the United States, typically up to five days per week. The specialist independently plans and manages travel, completes audits within established timelines and manufacturer requirements, and provides accurate, timely reporting to program leadership and management. The role may also support additional program initiatives and special projects.

Requirements

• High School Diploma or GED.
• Strong investigative, analytical, and problem-solving skills.
• Ability to communicate complex findings clearly and diplomatically.
• Excellent written and verbal communication skills.
• High proficiency with Microsoft Office applications, especially Excel and Word.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently while managing a travel-intensive schedule.
• Professional, customer-focused approach and ability to build credibility with dealership leadership.
• Adaptability and comfort working in a fast-paced, evolving environment.
• Valid driver's license and clean driving record.
• Legal authorization to work in the United States without employer sponsorship now or in the future.
• Ability to meet background and driving record requirements.

Nice To Haves

• Automotive dealership, OEM, franchise, warranty administration, service management, or audit experience.
• At least two years of audit, dealership service, warranty, or fixed operations experience.
• Knowledge of dealer management systems such as CDK, ADP, Reynolds & Reynolds (R&R), or similar platforms.
• Understanding of warranty support resources, including recalls, campaigns, technical service bulletins, and repair information systems.
• General technical knowledge of vehicle repairs and service operations.
• Experience performing operational reviews, compliance audits, or process assessments.
• Experience presenting findings to management teams and delivering professional written recommendations.

Responsibilities

• Conduct comprehensive warranty process reviews and audits at dealership locations.
• Evaluate warranty claim submissions, supporting documentation, and record retention practices.
• Analyze dealership service and warranty processes to identify opportunities for improvement.
• Prepare detailed audit reports with actionable recommendations.
• Present audit findings to dealership leadership and staff clearly and constructively.
• Guide dealerships on best practices to improve operational performance and compliance.
• Analyze KPI and operational data to identify strengths, weaknesses, and potential audit risks.
• Build and maintain positive relationships with regional and dealership personnel.
• Complete audits within established timelines and manufacturer requirements.
• Use MSX and client systems to assess dealer performance metrics and opportunities for improvement.
• Provide timely and accurate reporting to program leadership and management.
• Support additional program initiatives and special projects as needed.

Benefits

• Opportunity to collaborate with an experienced team of automotive professionals.
• Opportunity to influence dealership performance and operational excellence.
• Dynamic role combining analytical work, relationship building, and travel.
• Opportunity to make a measurable impact on warranty compliance and process improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED