Warranty Auditor

MSX International•Detroit, MI

About The Position

The Warranty Process Review Audit Specialist audits the Aston Martin and Rolls Royce North America retailer network. The role conducts in-depth reviews of retailer warranty and service fixed operations, focusing on warranty claim applications, documentation requirements, information retention policies, warranty processes, and potential audit risks. The auditor works to manufacturer guidelines and program timelines, maintains relationships with regional teams and dealers, independently reviews dealer practices, reports findings and recommended actions, explains results to dealer staff and management, and guides dealers on best practices. The position also analyzes KPI data and available dealer metrics to identify strengths and weaknesses and provide support for improvement. It requires accurate, timely reporting to MSXI and travel to dealers at least five days per week. The workplace is field based.

Requirements

At least two years of audit experience.
At least two years of experience in dealer Service Management with in-depth motor industry knowledge.
Automotive audit experience and general vehicle technical understanding for repairs.
Proficiency in Microsoft Office, particularly Excel and Word.
Ability to remain calm and diplomatic in high-pressure situations and clearly communicate difficult arguments and judgments to varied audiences.
Strong problem-solving, investigative, and analytical abilities, including the ability to understand complex information and assess requirements.
High computer literacy and ability to learn new systems.
Ability to manage workload, expenses, and travel arrangements independently.
Clean driving record and employment background.
Ability to work independently and with multidisciplinary and multicultural teams, and to work toward given objectives.
Excellent communication and people-motivation skills.
Fluency in written and spoken English.
Ability to perform formal analysis and provide professional written interpretations of findings.
Flexible, structured, and logical approach, with the ability to handle multiple tasks, plan ahead, and build in contingencies.
Comfort with a fast pace of change while maintaining continuity of current activities.
Ability to present online to virtual attendees.
Ability to travel to dealers a minimum of five days per week.

Nice To Haves

An industry-related qualification or degree; other degrees will also be considered.
Background with an Aston Martin or Rolls Royce dealer, dealer franchise, or other OEM service or warranty management.
One to two years of experience with one or more dealer management systems, such as ADP, R&R, or CDK.
Knowledge of warranty support materials, including recalls, campaigns, technical service bulletins, and repair manuals or systems.

Responsibilities

Work within a national team and support the audit program alongside local management.
Complete a set number of audits within specified timeframes and follow manufacturer guidelines and parameters.
Maintain customer relations with local regional teams and dealers.
Demonstrate understanding of dealer warranty and service processes that affect warranty waste.
Conduct independent warranty audits in line with manufacturer parameters.
Prepare detailed audit reports, including findings and recommended actions.
Explain audit findings to relevant dealer staff and management.
Guide dealers on best practices for their businesses and promote the value of the audit program to dealer management.
Analyze KPI data and use available dealer metrics to identify strengths, weaknesses, and opportunities for improvement.
Provide accurate and timely reporting to MSXI and fulfill reporting requirements in the program process manual.
Complete ad hoc duties as necessary.
Plan, book, and complete travel to and from dealers independently.