Warranty Technician

Aesop Intermediate LLC•Charlotte, NC

3d•$55,000 - $60,000•Remote

About The Position

Aesop Auto Parts is seeking a Warranty Technician to provide customer service and warranty support for a growing, fast-paced automotive salvage company that distributes remanufactured, used, OEM, and aftermarket auto parts to wholesale distributors and end users. The role uses hands-on automotive technician training and knowledge, including ASE-certified mechanic experience, to handle claims and warranty work and provide troubleshooting assistance. This is a remote position with expected hours of 8 a.m. to 5 p.m. local time, Monday through Friday.

Requirements

High school diploma or GED.
ASE Certification.
Five years of automotive drivetrain mechanic experience.
Strong written and verbal communication skills and a commitment to professionalism in internal and external transactions.
Ability to read, write, and comprehend instructions, short correspondence, and memos.
Proficiency in Microsoft Office, primarily Excel and Word, All-data, Mitchel, and Outlook, with the aptitude to learn new systems and software.
Ability to work effectively independently or with others in a team environment.
Ability to collaborate across functions and share expertise.
Self-starter with the demonstrated ability to meet timelines and schedules for essential functions.
Strong attention to detail and organizational skills, including the ability to prioritize and manage multiple tasks.

Nice To Haves

Bilingual Spanish language ability.

Responsibilities

Respond to customers’ concerns about defective parts and products by phone and email, and keep customers informed about claim progress.
Communicate with repair facilities, vendors, and customers by phone, email, and instant message to process claims, using applicable customer and vendor guides.
Develop relationships with vendors’ warranty teams.
Assist automotive repair facilities with diagnosing, repairing, or replacing drivetrain components using subject matter expertise and digital or personal communications.
Review warranty parts and supporting documentation for compliance with published policies and procedures.
Document and report findings and debit claims when non-compliance is confirmed.
Gather complaint, cause, correction, and other information pertinent to repairs.
Request repair orders and other supporting documentation, and submit warranties.
Support the existing warranty team in initiating, processing, and closing warranty claims efficiently and cost-effectively.
Negotiate and pay completed warranty claims.
Order parts for retail and internal needs.
Provide light customer service writing.
Perform other duties as assigned.