Technician, Warranty

BBB | Better Business Bureau • Joplin, MO

9d

About The Position

The Warranty Technician tears down and inspects warranty returns, analyzes possible failure modes, and tests turbo components for functionality using test equipment. The role prepares warranty reports, creates and closes service orders, and tracks failure modes to identify trends and provide feedback to stakeholders. The technician leads warranty improvement projects, supports the Quality Team as needed, and may interact with customers as a subject matter expert for warranty analysis.

The work may involve brief exposure to dust, fumes, noise, and varying temperatures. Employees must maintain knowledge of Hazard Communication (Haz/Com) requirements and follow safety standards, including wearing required personal protective equipment in designated areas. After the initial training period, the employee must demonstrate the competencies documented in the training record for the position.

Requirements

• Demonstrate competency as detailed in the position's training record after the initial training period.
• Follow safety standards and wear all required personal protective equipment in designated areas.
• Maintain continued knowledge of Haz/Com regulations and requirements.
• Ability to lift and carry up to 40 pounds.
• Regularly walk and stand, use hands and fingers to handle or feel, and talk and hear.

Responsibilities

• Tear down, inspect, and analyze warranty returns for possible failure modes.
• Create and submit warranty reports for all returns.
• Use test equipment to test turbo components for functionality.
• Create and close service orders for warranty returns.
• Track and monitor warranty failure modes for trends and provide feedback to stakeholders.
• Lead warranty improvement projects.
• Provide support to the Quality Team as needed.
• Interact with customers as needed as a subject matter expert for warranty analysis.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed