Bath Warranty Technician

Pj Fitzpatrick • Pittsburgh, PA

1d

About The Position

A Bath Warranty Technician carries out warranty work on bath and shower systems, including documenting warranty claim issues, identifying and reporting root causes, and preparing detailed return forms to support efficient repairs. The technician may also assist with active installations to support market production needs.

The role involves troubleshooting issues, proposing solutions, completing repairs and installations using hand and power tools, assessing potential repair or installation work, and providing written estimates for non-warranty repairs. Additional duties include completing work orders, collecting payments, maintaining a company vehicle, delivering excellent customer service, and staying in regular contact with the Warranty Coordinator after scheduled jobs. The position is scheduled Monday through Friday, with weekends as needed. Pay is $25 per hour, with the potential for a monthly incentive.

Requirements

• At least 5 years of experience troubleshooting and diagnosing customer concerns with bath or shower installations.
• Hands-on repair work is required.
• Follow safety protocols.
• Lift and carry equipment, materials, and supplies weighing up to 105 pounds from the service truck to a residence or job area.
• Drive for long periods.
• Climb a 6-foot ladder.
• Frequently stand, walk, bend forward, lift, carry, squat, kneel, crawl, reach, balance, drive, grasp, and pinch.

Nice To Haves

• Installation experience.
• Plumbing experience.

Responsibilities

• Carry out warranty work on bath and shower systems.
• Document warranty claim issues, report root causes, and create detailed return forms for efficient repairs.
• Support market production needs by assisting with active installations as needed.
• Troubleshoot issues, provide solutions, and complete repairs.
• Perform repairs and installations using hand and power tools.
• Assess potential repair or installation work and provide written estimates for non-warranty repairs.
• Complete work orders and collect payments.
• Maintain the company vehicle and ensure regular, timely maintenance.
• Deliver the highest level of excellence in customer service.
• Maintain regular contact with the Warranty Coordinator after each scheduled job.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed