Bath Warranty Technician

Pj Fitzpatrick • Philadelphia, PA

1d

About The Position

The Bath Warranty Technician carries out warranty work on bath and shower systems, troubleshooting issues and providing solutions and repairs. The role also supports market production needs by assisting with active installations as needed. The technician documents warranty claim issues, reports root causes, and creates detailed return forms to support efficient repairs. They may assess potential repair or installation work and provide written estimates for non-warranty repairs. The position includes completing work orders, collecting payments, maintaining a company vehicle, and maintaining regular contact with the Warranty Coordinator after each scheduled job. The technician is expected to deliver excellent customer service.

The schedule is Monday through Friday, with weekends as needed. Pay is $25 per hour, with the potential for a monthly incentive.

Requirements

• At least 5 years of experience troubleshooting and diagnosing customer concerns with bath or shower installations.
• Hands-on repair work experience.
• Follow safety protocols.
• Ability to lift and carry equipment, materials, and supplies from a service truck to a residence or job area, up to 105 pounds.
• Ability to drive for long periods.
• Ability to climb a 6-foot ladder.
• Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, and pinching.

Nice To Haves

• Installation experience is a plus.
• Plumbing experience is a plus.

Responsibilities

• Carry out warranty work on bath and shower systems.
• Document warranty claim issues, report root causes, and create detailed return forms.
• Support market production needs and assist with active installations as needed.
• Troubleshoot issues, provide solutions, and perform repairs.
• Perform repairs and installations using hand and power tools.
• Assess potential repair or installation work and provide written estimates for non-warranty repairs.
• Complete work orders and collect payments.
• Maintain the company vehicle and ensure regular, timely maintenance.
• Deliver excellent customer service.
• Maintain regular contact with the Warranty Coordinator after each scheduled job.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed