Bath Warranty Technician
About The Position
The Bath Warranty Technician performs warranty work on bath and shower systems, documents warranty claim issues, identifies and reports root causes, and prepares detailed return forms to support efficient repairs. The technician may also support market production needs by assisting with active installations. The role includes troubleshooting and repairing bath and shower systems, performing repairs and installations with hand and power tools, assessing potential repair or installation work, providing written estimates for non-warranty repairs, completing work orders, collecting payments, and maintaining the company vehicle. The technician is expected to provide excellent customer service and maintain regular contact with the Warranty Coordinator after each scheduled job. The schedule is Monday through Friday, with weekends as needed. Pay is $25 per hour, with the potential for a monthly incentive.
Requirements
- At least 5 years of experience troubleshooting and diagnosing customer concerns with bath or shower installations.
- Hands-on repair work experience is required.
- Must follow safety protocols.
- Must be able to lift and carry equipment, materials, and supplies from the service truck to a residence or job area, up to 105 pounds.
- Must be able to drive for long periods.
- Must be able to climb a 6-foot ladder.
- Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, and pinching.
Nice To Haves
- Installation experience.
- Plumbing experience.
Responsibilities
- Perform warranty work on bath and shower systems.
- Document warranty claim issues, report root causes, and complete detailed return forms for efficient repairs.
- Support market production needs by helping complete active installations as needed.
- Troubleshoot issues, provide solutions, and perform repairs.
- Perform repairs and installations using hand and power tools.
- Assess potential repair or installation work and provide written estimates for non-warranty repairs.
- Complete work orders.
- Collect payments.
- Maintain the company vehicle and ensure regular, timely maintenance.
- Deliver excellent customer service.
- Maintain regular contact with the Warranty Coordinator after each scheduled job.
Benefits
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- Potential monthly incentive
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
