Bath Warranty Technician

Pj Fitzpatrick • Savannah, GA

1d

About The Position

The Bath Warranty Technician carries out warranty work on bath and shower systems, documents warranty claim issues, reports root causes, and creates detailed return forms to support efficient repairs. The role may also support market production needs by assisting with active installations.

The technician troubleshoots issues, recommends solutions, performs repairs and installations using hand and power tools, and provides written estimates for potential non-warranty work. Duties also include completing work orders, collecting payments, maintaining a company vehicle, delivering excellent customer service, and maintaining regular contact with the Warranty Coordinator after scheduled jobs. The schedule is Monday through Friday, with weekends as needed. Pay is $25 per hour, with the potential for a monthly incentive.

Requirements

• At least 5 years of experience troubleshooting and diagnosing customer concerns with bath or shower installations.
• Hands-on repair work experience is required.
• Follow safety protocols.
• Ability to lift and carry equipment, materials, and supplies weighing up to 105 pounds from a service truck to a residence or job area.
• Ability to drive for long periods.
• Ability to climb a 6-foot ladder.
• Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, and pinching.

Nice To Haves

• Installation experience.
• Plumbing experience.

Responsibilities

• Carry out warranty work on bath and shower systems.
• Document warranty claim issues, report root causes, and prepare detailed return forms for efficient repairs.
• Support market production needs by assisting with active installations as needed.
• Troubleshoot issues, provide solutions, and perform repairs.
• Perform repairs and installations using hand and power tools.
• Assess potential repair or installation work and provide written estimates for non-warranty repairs.
• Complete work orders and collect payments.
• Maintain the company vehicle and ensure regular, timely maintenance.
• Provide the highest level of customer service.
• Maintain regular contact with the Warranty Coordinator after each scheduled job.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Potential monthly incentive

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed