Bath Warranty Technician
About The Position
The Bath Warranty Technician performs warranty work on bath and shower systems, including diagnosing issues, providing solutions, and completing repairs and installations. The technician documents warranty claim issues, identifies and reports root causes, and prepares detailed return forms to support efficient repairs. The role may also support market production needs by helping complete active installations. Additional duties include assessing potential repair or installation work, providing written estimates for non-warranty repairs, completing work orders, collecting payments, and maintaining the company vehicle through regular, timely maintenance. The technician is expected to deliver excellent customer service and maintain regular contact with the Warranty Coordinator after each scheduled job. The schedule is Monday through Friday, with weekends as needed. Pay is $25 per hour, with the potential for a monthly incentive.
Requirements
- At least 5 years of experience troubleshooting and diagnosing customer concerns with bath or shower installations.
- Hands-on repair work experience is required.
- Must follow safety protocols.
- Ability to lift and carry equipment, materials, and supplies weighing up to 105 pounds from a service truck to a residence or job area.
- Ability to drive for long periods.
- Ability to climb a 6-foot ladder.
- Ability to frequently stand, walk, bend forward, lift, carry, squat, kneel, crawl, reach, balance, drive, grasp, and pinch.
Nice To Haves
- Installation experience.
- Plumbing experience.
Responsibilities
- Carry out warranty work on bath and shower systems.
- Troubleshoot issues, provide solutions, and complete repairs.
- Document warranty claim issues, report root causes, and create detailed return forms.
- Support market production needs and help complete active installations as needed.
- Perform repairs and installations using hand and power tools.
- Assess potential repair or installation work and provide written estimates for non-warranty repairs.
- Fill out work orders.
- Collect payments.
- Maintain the company vehicle and ensure regular, timely maintenance.
- Deliver excellent customer service.
- Maintain regular contact with the Warranty Coordinator after each scheduled job.
Benefits
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
