Bath Warranty Technician
About The Position
The Bath Warranty Technician carries out warranty work on bath and shower systems, including documenting warranty claim issues, identifying and reporting root causes, and preparing detailed return forms to support efficient repairs. The technician also supports market production needs by helping complete active installations as needed. The role involves troubleshooting and repairing issues, performing manual repairs and installations with hand and power tools, assessing potential repair or installation work, and providing written estimates for non-warranty repairs. The technician completes work orders, collects payments, maintains the company vehicle, provides excellent customer service, and maintains regular contact with the Warranty Coordinator after each scheduled job. The schedule is Monday through Friday, with weekends as needed. Pay is $25 per hour, with the potential for a monthly incentive.
Requirements
- At least 5 years of experience troubleshooting and diagnosing customer concerns involving bath or shower installations.
- Hands-on repair experience.
- Follow safety protocols.
- Ability to lift and carry equipment, materials, and supplies from a service truck to a residence or job area, up to 105 pounds.
- Ability to drive for long periods.
- Ability to climb a 6-foot ladder.
- Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, and pinching.
Nice To Haves
- Installation experience.
- Plumbing experience.
Responsibilities
- Document warranty claim issues, report their root causes, and create detailed return forms for efficient repairs.
- Support market production needs and help complete active installations as needed.
- Troubleshoot issues, provide solutions, and complete repairs.
- Perform repairs and installations using hand and power tools.
- Assess potential repair or installation work and provide written estimates for non-warranty repairs.
- Fill out work orders.
- Collect payments.
- Maintain the company vehicle and ensure regular, timely maintenance.
- Deliver a high level of customer service.
- Maintain regular contact with the Warranty Coordinator after each scheduled job.
Benefits
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
