Warranty Technician

Nidec•Saint Charles, IL

About The Position

The Warranty Technician analyzes and tests customer warranty returns to confirm faults, determine liability, identify root causes, and provide corrective feedback. The role conducts electrical and mechanical analysis of failed products, supports production-line investigations, and provides detailed findings to Quality Engineering and management to help resolve component issues. The technician also performs inspections and sampling, maintains records and a failure log, and coordinates with internal teams, customer sites, suppliers, and outside test laboratories.

Requirements

At least 3 years of inspection experience.
At least 3 years of experience reading and understanding schematics.
Experience with function generators, oscilloscopes, multimeters, and network analyzers.
Good math skills.
High school diploma or equivalent.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Ability to use hands to handle or feel and reach with hands and arms; frequently sit, stand, walk, talk, or hear; and occasionally kneel, bend, and crawl.
The additional job details specify a bachelor's degree or equivalent experience and a minimum of 2 years of relevant experience.

Nice To Haves

Experience with the Kodex (Inspex X-90) X-ray machine.

Responsibilities

Perform electrical and mechanical root cause analysis on failed product returns from automotive assembly plants, dealerships, and other production facilities.
Operate electronic laboratory test and measurement equipment, including oscilloscopes, function generators, spectrum analyzers, digital multimeters, network analyzers, and power supplies.
Assist Quality Assurance and RTA departments with root cause analysis of production-line failures.
Program and operate temperature chambers, X-ray systems, and other laboratory test and validation equipment to verify compliance with customer specifications.
Maintain inspection, test, analysis, and defect records; enter information into the internal returns database and maintain the Failure Log.
Generate detailed technical analysis reports for Quality Engineering and upper management.
Design, modify, or fabricate product test modules.
Work with Quality Engineering, Production, Design and Development Engineering, and Engineering Test Laboratory teams on root causes, countermeasures, technical issues, test procedures, and results.
Support occasional tests and inspections at customer assembly plants and tier-supplier locations.
Analyze production lines and product trends, identify causes of rejects, and follow corrective actions through implementation.
Use precision measuring devices and electronic equipment to verify that parts and products meet established specifications.
Interact with other departments to facilitate specification compliance and acceptance of parts.
Interface with outside test laboratories regarding technical support, test coordination and rescheduling, test failures, and reports.
Lead the Nidec Mobility measurement sampling system; perform critical first-article inspections, communicate results, and apply specified parts sampling.
Use the Kodex (Inspex X-90) X-ray machine for inspection purposes.
Verify calibration of small equipment such as calipers, micrometers, and height gauges.
Perform other job-related duties as assigned.