HVAC Warranty Technician
About The Position
Horizon Services is hiring an experienced residential HVAC professional to support its team in Lawrenceville, Georgia. The technician diagnoses, repairs, maintains, and replaces HVAC equipment covered under the company’s Warranty Program while providing an exceptional customer experience. The role also supports quality assurance by documenting service activities, identifying trends, and supplying accurate information for performance and quality monitoring. The technician performs warranty repairs and replacements, preventive maintenance, and quality inspections; communicates with customers, management, and office staff; and completes service documentation and other administrative tasks. The position uses company-provided training resources to support continued professional development.
Requirements
- At least 5 years of residential HVAC experience.
- Strong diagnostic and troubleshooting skills.
- Excellent customer service and communication skills.
- HVAC certification required.
- EPA 608 Certification required.
- Ability to work independently while maintaining high quality standards.
- Valid driver's license.
Responsibilities
- Deliver outstanding customer service and ensure customer satisfaction on every call.
- Troubleshoot, diagnose, and repair residential HVAC systems and equipment.
- Perform warranty-related repairs and replacements in accordance with company standards.
- Complete preventive maintenance on HVAC systems.
- Conduct quality inspections to ensure installations and repairs meet Horizon Services’ standards.
- Communicate effectively with customers, management, and office staff.
- Complete service documentation and required paperwork accurately and promptly.
- Use company-provided training resources for continued professional development.
- Keep leadership informed of customer concerns, job-site issues, and new developments.
- Perform administrative tasks and other duties as assigned by management.
- Document service activities, identify trends, and provide information to support performance and quality monitoring.
Benefits
- Competitive pay and benefits.
- Company-provided resources and training.
- Career growth opportunities.
- Supportive team environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
