Technician, Warranty

TERREPOWER•Joplin, MO

About The Position

The Technician, Warranty tears down, inspects, and analyzes warranty returns to identify possible failure modes. The role tests turbo components for functionality, prepares warranty reports, and creates and closes service orders for warranty returns. It also monitors warranty failure modes for trends, provides feedback to stakeholders, leads warranty improvement projects, supports the Quality Team as needed, and serves as a subject matter expert in customer interactions related to warranty analysis. The position may involve brief exposure to dust, fumes, noise, and varying temperatures. The employee must demonstrate continued knowledge of Haz/Com regulations and follow safety standards, including wearing required personal protective equipment in designated areas. After the initial training period, the employee must demonstrate the competencies specified in the position’s training record.

Requirements

Ability to lift and carry up to 40 pounds.
Demonstrate continued knowledge of Haz/Com regulations and requirements.
Demonstrate competencies specified in the position’s training record after the initial training period.

Responsibilities

Tear down, inspect, and analyze warranty returns for possible failure modes.
Create and submit warranty reports for all returns.
Use test equipment to test turbo components for functionality.
Create and close service orders for warranty returns.
Track and monitor warranty failure modes for trends and provide feedback to stakeholders.
Lead warranty improvement projects.
Provide support to the Quality Team as needed.
Interact with customers as needed as a subject matter expert in warranty analysis.
Follow applicable safety standards and wear required personal protective equipment in designated areas.
Demonstrate competency as detailed in the training record after the initial training period.
Perform other related duties as needed to meet the ongoing needs of the organization.