Warranty Auditor

MSX International • Washington, WI

9d • Onsite

About The Position

MSX is seeking a Warranty Process Review Audit Specialist to conduct independent reviews of dealership warranty and service operations across a national dealer network. The role helps retailers improve processes, reduce risk, and strengthen compliance with manufacturer standards. It combines analytical work, dealership relationship-building, and extensive travel throughout the United States, typically up to five days per week.

The specialist evaluates warranty claims and supporting records, analyzes dealership processes and performance data, and prepares and presents detailed reports with constructive recommendations. The position also involves advising dealerships on best practices, maintaining relationships with dealership and regional personnel, completing audits on schedule, using MSX and client systems, and supporting additional program initiatives as needed.

Requirements

• High school diploma or GED required.
• Strong analytical, investigative, and problem-solving skills.
• Ability to communicate complex findings clearly and diplomatically.
• Excellent written and verbal communication skills.
• High proficiency with Microsoft Office applications, especially Excel and Word.
• Strong organizational skills and ability to manage multiple priorities.
• Professional, customer-focused approach and ability to build credibility with dealership leadership.
• Ability to work independently and manage a travel-intensive schedule.
• Adaptability and comfort working in a fast-paced, evolving environment.
• Valid driver's license with a clean driving record.
• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Must successfully meet background and driving record requirements.

Nice To Haves

• Automotive dealership, OEM, franchise, warranty administration, service management, or audit experience.
• Minimum two years of audit, dealership service, warranty, or fixed operations experience is strongly preferred.
• Knowledge of dealer management systems such as CDK, ADP, Reynolds & Reynolds (R&R), or similar platforms.
• Understanding of warranty support resources, including recalls, campaigns, technical service bulletins, and repair information systems.
• General technical knowledge of vehicle repairs and service operations.
• Experience performing operational reviews, compliance audits, or process assessments.
• Experience presenting findings to management teams and delivering professional written recommendations.

Responsibilities

• Conduct comprehensive warranty process reviews and audits at dealership locations.
• Evaluate warranty claim submissions, supporting documentation, and record-retention practices.
• Analyze dealership service and warranty processes to identify improvement opportunities.
• Prepare professional, detailed audit reports with actionable recommendations.
• Present findings clearly and constructively to dealership leadership and staff.
• Guide dealerships on best practices to improve operational performance and compliance.
• Analyze KPI and operational data to identify strengths, weaknesses, and potential audit risks.
• Build and maintain positive relationships with regional and dealership personnel.
• Complete audits within established timelines and manufacturer requirements.
• Use MSX and client systems to assess dealer performance metrics and improvement opportunities.
• Provide timely and accurate reporting to program leadership and management.
• Support additional program initiatives and special projects as needed.
• Plan and manage extensive travel independently.

Benefits

• Opportunity to collaborate with an experienced team of automotive professionals.
• Opportunity to influence dealership performance and operational excellence.
• Dynamic work combining analytical work, relationship-building, and travel.
• Opportunity to make a measurable impact on warranty compliance and process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED