Warranty Auditor

MSX International•Detroit, MI

About The Position

The Warranty Process Review Audit Specialist audits the Aston Martin and Rolls Royce North America retailer network. The role conducts in-depth reviews of retailer warranty and service fixed operations, focusing on warranty claim applications, documentation requirements, information retention policies, warranty processes, and potential audit risks. The specialist completes independent audits under manufacturer guidelines, reports findings and recommended actions, explains results to dealer staff and management, and advises dealers on business best practices. The role also analyzes KPI data and dealer metrics, supports the audit program, maintains relationships with regional and dealer contacts, and fulfills MSXI reporting requirements. Travel to dealers is required a minimum of five days per week.

Requirements

At least two years of audit experience.
At least two years of experience in dealer Service Management, with in-depth knowledge of the motor industry.
General technical understanding of vehicles and repairs.
Proficiency with MS Office tools, particularly Excel and Word.
Ability to remain calm and diplomatic under pressure and communicate difficult arguments and judgments clearly to varied audiences.
Strong problem-solving, investigative, and analytical abilities, including the ability to understand complex information and assess requirements.
High computer literacy and ability to learn new systems.
Ability to manage workload, expenses, and travel arrangements independently.
Ability to work independently with multidisciplinary and multicultural teams and meet assigned objectives.
Excellent communication and people-motivation skills.
Fluency in written and spoken English.
Ability to present online to virtual attendees.
Ability to produce formal analysis and professional written interpretations of findings.
Flexible, structured, and logical approach, with the ability to manage multiple tasks, plan ahead, and build in contingencies.
Comfort with a fast pace of change while maintaining continuity of current activities.
Clean driving record and employment background.
Ability to travel to dealers a minimum of five days per week.

Nice To Haves

Industry-related qualification or degree; other degrees will also be considered.
Aston Martin or Rolls Royce dealer, dealer franchise, or other OEM Service or Warranty Management background.
Experience with one or more dealer management systems such as ADP, R&R, or CDK.
Knowledge of warranty support materials, including recalls, campaigns, technical service bulletins, and repair manuals or systems.

Responsibilities

Support the audit program as part of a national team and in coordination with local management.
Complete a set number of audits within specified timeframes and follow manufacturer guidelines and parameters.
Maintain customer relations with local regions and dealers.
Apply an understanding of dealer warranty and service processes that affect warranty waste.
Conduct independent warranty audits in accordance with manufacturer parameters.
Prepare detailed audit reports with findings and recommended actions.
Explain audit findings to relevant dealer staff and management.
Guide dealers on business best practices.
Analyze KPI data to identify dealer strengths and weaknesses requiring program support.
Promote the value of the audit program to dealer management.
Provide accurate, detailed, and timely reporting to MSXI and fulfill reporting requirements in the program process manual.
Complete ad hoc duties for MSXI as necessary.
Use MSXI IT systems to identify dealer metrics relevant to improvements at the time of warranty review.
Plan, book, and complete independent travel to and from dealers.