Service Cashier/Warranty Admin

Cavender Auto Family•San Antonio, TX

14h

About The Position

Cavender Toyota, part of Cavender Auto Family, is seeking a Service Cashier/Warranty Admin to support customers and the dealership’s service operations. The role combines customer-facing cashier duties with warranty administration, including processing payments and preparing and tracking warranty repair orders and claims. The position calls for a friendly, accurate, and detail-oriented team member who can assist customers, keep service records organized, and work cooperatively with the sales and service teams. The role pays $17.00 per hour and is scheduled for 40 hours per week. Candidates must be available during department hours, Monday through Saturday, 7 a.m. to 7 p.m. Cavender Auto Family describes its culture as built on integrity, ownership, genuine care, respect, accountability, teamwork, and continuous growth, with opportunities for development and internal advancement.

Requirements

High school diploma or GED.
Successfully complete an MVR check, background check, and pre-employment drug test.
Valid driver's license.
At least one year of customer service and/or clerical experience.
Excellent communication and listening skills to resolve issues professionally and tactfully in person and over the phone.
Strong computer skills.
Excellent communication and customer service skills.
Positive attitude and high energy.
Availability to work during department hours, Monday through Saturday, 7 a.m. to 7 p.m.

Nice To Haves

One year of experience in a dealership position is preferred.

Responsibilities

Greet customers politely and warmly.
Understand extended service policies and process extended warranty payments for repair orders.
Print estimates and invoices and accept payment for completed service work.
Restock refreshments, food, and lobby materials in the customer lounge, keeping the area neat and inviting during business hours.
Safeguard customer keys while vehicles are waiting to be picked up.
Reconcile the cash drawer daily.
Work with the sales manager to learn about products and services, their features and value, and service price changes.
File repair orders throughout the day.
Work cooperatively with the sales and service teams.
Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies, including rental vehicle reimbursement submissions.
Ensure claims are accurate and timely so the Service Department and Collision Center receive proper credit and monies due.
Answer customer questions about services performed or products purchased, or refer customers to an appropriate Service or Sales professional.
Handle customer complaints with integrity and poise, referring issues beyond the scope of cashier duties to the appropriate individuals.
Answer incoming service calls as needed.