Warranty/Ins Administrator

Lithia & Driveway • Phoenix, AZ

5d

About The Position

Bell Road Toyota is hiring a Warranty/Insurance Administrator to support dealership operations and customer demand. Working with the Service and Accounting teams, this role processes warranty claims, maintains accurate records, and completes manufacturer and insurance documentation correctly while providing excellent internal customer service. The position pays $28.00 per hour plus monthly bonuses and requires open availability for a flexible schedule that may include evenings, weekends, and holidays.

Requirements

• 1–3 years of experience in warranty administration, automotive service operations, or a related dealership environment.
• High school graduate or equivalent.
• Must be at least 18 years old.
• Ability to review paperwork.
• Customer-focused.
• Ability to perform basic mathematical calculations.
• Comfort using computers and learning dealership systems.
• Open availability for a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Prepare and process warranty repair orders in compliance with manufacturer and aftermarket warranty procedures.
• Review repair orders for completeness, correct errors, assign appropriate labor operation and failure codes, and process claims promptly after repairs are completed.
• Compare repair orders with vehicle service history to prevent duplicate claims and warranty shop comeback submissions.
• Track, review, and resolve returned, rejected, or adjusted warranty claims, working with manufacturer representatives to obtain approvals or additional authorization.
• Maintain accurate records of warranty claims, claim status, parts returns, inspections, and required manufacturer documentation.
• Book technician labor hours, including up-flags and back-flags, and communicate adjustments to technicians and management.
• Monitor warranty program usage, identify potential abuse or fraudulent activity, and report concerns to department management.
• Build productive relationships with manufacturer and aftermarket warranty representatives while ensuring compliance with dealership standards.
• Prepare daily warranty status reports for service management and properly document and collect customer deductibles and warranty-related charges.
• Support dealership operations by backing up the service cashier and answering phones.

Benefits

• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs
• Monthly bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED