Warranty Administrator

Holiday World RV•Katy, TX

About The Position

Holiday World is seeking a results-focused, highly driven Warranty Administrator to prepare and process warranty claims through the company’s software system. The role involves preparing, recording, and reconciling claims; submitting claims to manufacturers and distributors; verifying factory requirements for proper claim submission; and following up on unpaid or rejected claims. The Warranty Administrator maintains positive relationships with factory warranty representatives and serves as a liaison between customers and manufacturers, requiring attention to detail and a strong customer-service attitude. The position is hourly, with monthly commission and an annual bonus for qualifying employees. The stated estimated pay range, including commissions and bonus, is $50,000 to $85,000. The schedule is a full-time, eight-hour shift, Monday through Saturday, 8:00 a.m. to 5:00 p.m. Holiday World describes itself as a growing company that has expanded from 35 employees to more than 325 over 20 years. It values its employees and seeks career-minded, goal-driven people willing to work hard and take on new opportunities.

Requirements

High school diploma or GED and one to two years of related experience and/or training, or an equivalent combination of education and experience.
Operator’s driver’s license; must be insurable.
Attention to customer service.
Good communication skills.
Attention to detail.
Ability to follow directions and established processes.
Ability to meet the stated physical demands, including frequent lifting or moving of up to 25 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Experience in the RV and/or vehicle industry; helpful but not required.

Responsibilities

Prepare and process warranty claims through the company’s software system.
Prepare, record, reconcile, and submit warranty claims to the factory and distributors.
Verify that claims meet factory criteria for proper submission.
Follow up with the factory and distributors regarding unpaid or rejected claims.
Maintain positive working relationships with factory warranty representatives.
Act as a liaison between customers and the manufacturer.
Provide customer service and follow directions and established processes.