Warranty Administrator

CSM COMPANIES INC GROUP•Lakeland, FL

2d•Onsite

About The Position

Lakeland Florida Kenworth is seeking a full-time Warranty Administrator for its Lakeland location. The role is responsible for the branch warranty process, including claim filing, warranty receivables, and maintenance of the warranty take-off area. The administrator supports communication and coordination among branch departments, the supervisor, vendors, customers, and the corporate office. The position also performs office and customer-service duties, including processing documentation and payments, answering calls, and maintaining customer information. The position requires working in a dealership environment for 8–10 hours per day.

Requirements

3–5 years of related experience.
Understanding of double-entry accounting principles.
Management skills, including decision-making, organization, and leadership.
Ability to demonstrate and communicate office protocols to staff and other departments.
Highly organized, detail-oriented, and results-driven.
Ability to prioritize and handle numerous tasks simultaneously.
Effective written and oral communication skills.
Computer skills, particularly with word-processing and spreadsheet programs.
Ability to sit, stand, bend, kneel, stoop, and lift or move up to 25 pounds regularly.
Ability to work in a dealership environment for 8–10 hours per day.

Nice To Haves

Associate's degree (AA) in an office-related field is highly preferred.
Supervisory experience preferred.

Responsibilities

Manage overall warranty responsibilities for the branch.
Foster effective and timely communication between branch departments.
Communicate and coordinate with the supervisor regarding warranty rejections and processing issues.
Maintain the warranty take-off area and warranty receivable schedules.
Maintain a timely, thorough, and accurate warranty process.
File warranty claims.
Use word-processing and spreadsheet programs.
Ship heavy-duty truck parts to vendors.
Process and update customer information in the dealer software system and databases.
Process and file sales, parts, and service paperwork as directed by the supervisor.
Liaise with the corporate office on receivable schedule issues.
Fill in as the service counter contact as needed.
Answer the multi-line telephone, direct calls, and take messages.
Greet customers and address their questions and concerns promptly, efficiently, and professionally.
Accept payments for products and services and document transactions.
Perform other office duties as assigned.