Warranty Administrator

Fun Town RV•Denton, TX

About The Position

The Warranty Administrator manages all aspects of dealership warranty claims, ensuring claims are accurate, timely, and compliant with manufacturer guidelines and company policies. The role serves as a liaison among the service department, customers, and manufacturers to resolve warranty issues, maximize reimbursements, and maintain compliance. Responsibilities include preparing and submitting claims with the required repair orders, technician notes, and pictures; following up on pending or denied claims; staying current on manufacturer procedures; and educating service staff on warranty repair processes. The administrator communicates claim status to customers and coordinates with dealership staff to gather needed information. The role also tracks claims through reimbursement, reconciles warranty credits and debits with accounting, investigates payment discrepancies, and maintains organized claim records. It generates reports on claim performance and trends, supports improvements to repair processes, monitors approvals and denials, and advises management about potential warranty coverage issues and financial losses.

Requirements

High school diploma or equivalent required.
Strong understanding of warranty processes, manufacturer guidelines, and claim submission procedures.
Excellent organizational skills and keen attention to detail.
Strong communication and customer service skills, including professional handling of customer and manufacturer inquiries.
Proficiency in service management software.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.

Nice To Haves

Previous experience as a Warranty Administrator in the RV, automotive, or a similar industry.
Knowledge of RV systems and repair terminology.
Additional training or certification in service management, business administration, or a related field.

Responsibilities

Review, prepare, and submit manufacturer warranty claims for covered RV repairs.
Ensure claims include required repair orders, technician notes, pictures, and other documentation.
Follow up on pending and denied claims and provide additional information needed for reimbursement.
Stay updated on manufacturer warranty policies, guidelines, procedures, and submission timeframes.
Train and educate service staff on warranty repair procedures and compliance.
Monitor warranty claim activity and ensure repairs comply with warranty terms and conditions.
Act as the primary contact among the dealership, customers, and manufacturers for warranty inquiries.
Coordinate with technicians, service advisors, and managers to gather claim information.
Inform customers of claim status, including approvals, denials, and requests for additional documentation.
Track claims from submission through reimbursement and ensure payments are received and accurately offset using Warranty A/R Reports.
Reconcile warranty credits and debits with the accounting department.
Investigate and resolve discrepancies between submitted claims and manufacturer payments.
Maintain organized records of claims, parts, labor, and manufacturer responses.
Generate and present reports on claim approval rates, turnaround times, and reimbursement revenue.
Analyze claim trends and provide feedback to the service team to improve repair processes and efficiency.
Monitor claim approvals and denials to identify opportunities to improve or minimize claims.
Work with service and parts departments to reduce unnecessary or unapproved warranty claims.
Advise management about warranty coverage issues and risks of financial losses from incorrect or delayed claims.
Perform other duties as assigned by Management.