Warranty Administrator I - Kearny Mesa Ford/Kia

Sunroad Auto • San Diego, CA

1d • Onsite

About The Position

The Warranty Administrator is responsible for processing warranty claims, ensuring compliance with company policies, and assisting vendors with warranty-related inquiries. The role includes reviewing and documenting claims, tracking them through resolution, coordinating with the inventory team, and providing administrative support. The position is based in an office setting, typically within the warranty department, in a climate-controlled environment with quiet to moderate noise.

Requirements

• At least one year of administrative experience.
• At least one year of experience in the automotive industry.
• Ability to lift up to 15 pounds.
• Ability to perform all essential functions of the job description.

Nice To Haves

• Experience in warranty claims processing, product returns, or similar roles.
• Strong attention to detail and ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong organizational and time-management skills.
• Ability to work effectively independently and as part of a team.
• Problem-solving skills and a customer-focused mindset.

Responsibilities

• Review and process warranty claims from customers, suppliers, and vendors, ensuring all required documentation is complete and accurate.
• Enter warranty information into the system and maintain organized records of claims, approvals, and resolutions.
• Track and follow up on open warranty claims to support timely resolution and processing.
• Work with the inventory team to verify product defects and ensure correct handling of warranty claims.
• Ensure claims comply with company warranty policies and guidelines.
• Stay informed about product specifications, warranty terms, and conditions to assess claims accurately.
• Provide administrative assistance, including preparing reports, updating warranty databases, and performing related tasks.
• Escalate complex or unresolved issues to the warranty supervisor or senior management.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer-paid AD&D
• 401(k) with employer match
• Vacation package
• Tenure recognition and awards
• Vehicle purchase discount program
• Vehicle service discount program
• Golf benefits at Maderas Golf Club, subject to qualification

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed