Warranty Administrator I - Kearny Mesa Ford/Kia

Sunroad Automotive•San Diego, CA

2d•$24 - $35•Onsite

About The Position

The Warranty Administrator is responsible for processing warranty claims, ensuring compliance with company policies, and assisting vendors with warranty-related inquiries. The role reviews and processes claims from customers, suppliers, and vendors; maintains accurate system entries and organized claim records; and tracks open claims through timely resolution. The administrator works with the inventory team to verify product defects and handle claims appropriately, stays informed about product specifications and warranty terms, and provides general administrative support. Complex or unresolved issues are escalated to the warranty supervisor or senior management. The position has no supervisory responsibilities and is based in an office setting, typically within the warranty department, with a climate-controlled environment and quiet-to-moderate noise levels.

Requirements

One year of administrative experience.
One year of experience in the automotive industry.
Ability to lift up to 15 pounds.
Ability to perform all essential functions of the job.
Frequently stand, walk, sit, use hands, reach with hands and arms, talk, and hear; occasionally climb or balance, stoop, kneel, crouch, squat, or crawl.
Ability to work for prolonged periods sitting at a desk and using a computer.

Nice To Haves

Experience in warranty claims processing, product returns, or similar roles.
Strong attention to detail and ability to manage multiple tasks.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Strong organizational and time-management skills.
Ability to work effectively independently and as part of a team.
Problem-solving skills and a customer-focused mindset.

Responsibilities

Review and process warranty claims from customers, suppliers, and vendors, ensuring documentation is complete and accurate.
Enter warranty information into the system and maintain organized records of claims, approvals, and resolutions.
Track and follow up on open warranty claims to ensure timely resolution and processing.
Work with the inventory team to verify product defects and ensure correct handling of warranty claims.
Ensure claims comply with company warranty policies and guidelines.
Stay informed about product specifications, warranty terms, and conditions to assess claims accurately.
Provide administrative assistance, including preparing reports, updating warranty databases, and related tasks.
Escalate complex or unresolved issues to the warranty supervisor or senior management.
Maintain satisfactory attendance.
Perform other related duties as assigned.