Warranty Administrator III - Kearny Mesa Chrysler Dodge Jeep Ram

Sunroad Automotive•San Diego, CA

6d•$25 - $25•Onsite

About The Position

The Warranty Administrator III oversees and manages the warranty claim process, ensuring claims are handled efficiently and in accordance with company policies, warranty terms, and industry standards. This senior-level role handles complex, high-value, and escalated claims; provides expert guidance to customers and internal teams; and supports and trains junior warranty administrators and other staff. The position works with suppliers, manufacturers, sales, inventory, service providers, and other cross-functional teams to resolve warranty matters and manage returns, repairs, and replacements. The role analyzes claims and warranty metrics to identify trends, recurring product issues, costs, and opportunities to improve processes and customer satisfaction. It prepares reports for senior management and stakeholders, recommends and implements improvements, and helps maintain compliant and effective warranty procedures. The Warranty Administrator III also maintains claim records and other documentation, updates policies and training materials, assists with onboarding, resolves disputes, and maintains satisfactory attendance. The position is based in an office setting within the warranty department, which is climate controlled and typically quiet to moderate in noise level.

Requirements

4–6 years of experience in warranty administration or a related field.
Experience using warranty management software or ERP systems.
Ability to lift up to 15 pounds.
Ability to perform all essential functions of the job.
Ability to stand, walk, sit, use hands, reach, talk, and hear frequently; occasionally climb or balance, stoop, kneel, crouch, squat, or crawl.
Ability to work for prolonged periods sitting at a desk and using a computer.

Nice To Haves

Strong leadership and team management abilities.
Experience working with suppliers and manufacturers and handling high-value or complex claims.
Excellent problem-solving and analytical skills.
Ability to work independently and handle multiple tasks simultaneously.
Advanced written and verbal communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and other relevant software.
Ability to manage multiple priorities and projects effectively.
In-depth understanding of warranty policies, procedures, and industry best practices.
Familiarity with legal and regulatory requirements related to warranty administration.

Responsibilities

Oversee warranty claim processing and ensure claims are reviewed, validated, and processed according to company policies and guidelines.
Handle complex, high-value, and escalated warranty claims, providing guidance to customers and internal teams.
Review and approve warranty claim decisions for compliance with warranty terms, conditions, and industry standards.
Ensure accurate documentation and data entry of claims in the warranty management system.
Mentor, train, and support junior warranty administrators and other staff; assist with onboarding new employees.
Help develop and refine warranty procedures and processes in alignment with best practices and company standards.
Serve as the primary point of contact for suppliers and manufacturers on warranty issues.
Coordinate product replacements, repairs, and returns with suppliers and manufacturers.
Ensure suppliers and service providers meet warranty service-level agreements and quality standards.
Analyze warranty data for trends, recurring issues, and improvement opportunities; prepare reports on claims, failures, trends, and costs.
Track warranty metrics and KPIs and recommend and implement process improvements based on data analysis.
Evaluate and update warranty policies and procedures, and ensure staff are informed of changes.
Ensure warranty operations comply with applicable legal, regulatory, and industry standards.
Work with inventory staff to manage warranty returns and replacements; ensure returned products are inspected, repaired, or replaced and that return logistics are managed.
Oversee timely resolution of inventory discrepancies related to warranty claims.
Resolve difficult warranty disputes and complaints, involving senior management as needed.
Maintain warranty-related claims, correspondence, reports, policies, and other documentation so they are accessible.
Maintain satisfactory attendance and perform other related duties as assigned.