Warranty Administrator III - Kearny Mesa Chrysler Dodge Jeep Ram

Sunroad Auto•San Diego, CA

About The Position

The Warranty Administrator III oversees and manages the warranty claim process, ensuring warranty cases are handled efficiently and warranty operations continually improve. This senior-level role serves as an expert in warranty administration, mentors and supports junior staff, and works with cross-functional teams, suppliers, and manufacturers. The administrator manages complex and escalated claims, analyzes warranty data, recommends process improvements, and ensures compliance with company policies and applicable legal, regulatory, and industry standards. The role also coordinates supplier and manufacturer responses, including product replacements, repairs, and returns; tracks warranty metrics and prepares reports for management; works with inventory staff on defective-product returns and discrepancies; and maintains warranty documentation, policies, and training materials. The position is in an office setting, typically within the warranty department, in a climate-controlled environment with quiet-to-moderate noise. The role is non-exempt and has no supervisory responsibilities.

Requirements

4–6 years of experience in warranty administration or a related field.
Experience working with warranty management software or ERP systems.
Ability to lift up to 15 pounds.
Ability to perform all essential functions of the job description.

Nice To Haves

Strong leadership and team management abilities.
Experience working with suppliers and manufacturers and handling high-value or complex claims.
Excellent problem-solving and analytical skills.
Ability to work independently and handle multiple tasks simultaneously.
Advanced written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) and other relevant software.
Ability to manage multiple priorities and projects effectively.
In-depth understanding of warranty policies, procedures, and industry best practices.
Familiarity with legal and regulatory requirements related to warranty administration.

Responsibilities

Oversee warranty claim processing and ensure claims are reviewed, validated, and processed according to company policies and guidelines.
Handle complex, high-value, or escalated warranty claims and provide expert guidance to customers and internal teams.
Review and approve warranty claim decisions for compliance with warranty terms, conditions, and industry standards.
Ensure accurate documentation and data entry of claims in the warranty management system.
Mentor, train, and support junior warranty administrators and other support staff; assist with onboarding new employees.
Help develop and refine warranty procedures and processes in alignment with best practices and company standards.
Act as the primary point of contact for suppliers and manufacturers regarding warranty issues.
Coordinate product replacements, repairs, and returns with suppliers and manufacturers.
Ensure suppliers and service providers meet warranty service-level agreements and quality standards.
Analyze warranty data to identify trends, recurring issues, product failures, and opportunities for improvement.
Prepare reports on warranty claims, trends, product failures, and associated costs for management and other stakeholders.
Track warranty metrics and KPIs and recommend or implement process improvements based on analysis.
Evaluate and update warranty policies and procedures to improve efficiency, reduce costs, or improve customer satisfaction; communicate changes to staff.
Ensure warranty operations comply with applicable legal, regulatory, and industry standards and stay current with changes to requirements.
Work with the inventory team to manage warranty returns and replacements, ensure returned products are inspected, repaired, or replaced, and coordinate return logistics.
Oversee timely resolution of inventory discrepancies related to warranty claims.
Resolve difficult warranty disputes or complaints, involving senior management as needed.
Maintain warranty-related claims, correspondence, reports, policies, and other documentation so they are properly maintained and accessible.
Maintain satisfactory attendance and perform other related duties as assigned.