ASSISTANT WARRANTY ADMINISTRATOR

WARRANTY PROCESSING INC•Beloit, WI

2d•$20 - $0•Onsite

About The Position

The Assistant Warranty Administrator is responsible for timely and accurate clerical data entry in Dealer Management Systems (DMS) and manufacturer systems, and for completing warranty claims that are available and accurately completed by customers. The role reviews and codes entry-level warranty claims, particularly recall campaigns and PDI/maintenance claims, questions inconsistencies, and follows up on delays through completion. It also reviews aging claims for assigned accounts and initiates team communications to help ensure accounts are maintained and warranty funds owed are not lost. The position handles claims for assigned accounts and completes the requirements necessary to get warranty claims paid or completed within WPI’s service.

Requirements

Excellent communication skills.
Strong attention to detail.
Proficient with computer systems or able to learn new systems.
High school diploma or GED equivalent.
Sound reasoning and math skills.

Nice To Haves

Prior experience in dealership and warranty processing.

Responsibilities

Manage assigned dealers and the work required to complete their claims.
Maintain knowledge of current warranty campaigns and recalls and how to complete them appropriately.
Verify repair orders against dealership DMS information before claim submission and completion, maintaining account accuracy and payment expectations.
Maintain positive communications and interactions with dealership, manufacturer, and WPI staff.
Maintain and update account-specific handling requirements so account backups have the information they need.
Keep accurate claim records throughout the process and update claim notes daily with detailed information.
Respond to communications within WPI’s expected timelines.
Use internal reporting to reconcile work weekly and monthly.
Analyze problems, identify trends affecting claim-processing efficiency, follow proper accounting procedures, and communicate recurring customer-guidance issues to management.
Contribute input to action plans or strategies intended to improve warranty processes for customers.
Communicate required training or resources needed to perform responsibilities efficiently.
Self-report identified issues.
Review warranty repair orders for accuracy and communicate inconsistencies to customers as needed.
Communicate with dealers as needed, including assisting with questions or issues.
Follow WPI policies and procedures for claim handling.
Work closely with Warranty Coding Specialists and the WPI team to support customer satisfaction in account handling.
Perform other duties as assigned.