Bi-lingual Automotive Transmission Warranty Administrator Technician

LKQ•Grand Prairie, TX

About The Position

The Automotive Transmission Warranty Administrator Technician provides technical automotive transmission support and warranty assistance to Spanish-speaking and other customers, dealers, and field technicians for products and services sold by ATK North America. The role primarily diagnoses and troubleshoots internal transmission failures, recommends field repairs, explains technical diagnoses and needed repairs, and writes or releases warranty replacement invoices. Support is provided by telephone, internet, email, and written communication, with minimal supervision and in accordance with departmental objectives and policies. The position also reviews customer warranty inquiries and claims, communicates findings and recommendations—including claim approvals or denials, payments, account credits, and billing adjustments—and follows up as needed to confirm customer satisfaction. The technician maintains performance indicators, follows ATK policies and quality procedures, and may recommend process or product improvements to help prevent recurring customer complaints.

Requirements

At least 1 year of experience.
Prior automotive industry experience, which may include work in a parts store, salvage yard, repair shop, or body shop, or substantial automotive interest.
Knowledge of QA/QC and ISO/QS/TS systems.
Ability to perform arithmetic with whole numbers, fractions, and decimals, compute rates, ratios, and percentages, and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics applications, and related tools.
Ability to create, maintain, and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations.
Regularly use moderately complex oral and written communication skills.
Ability to handle routine, somewhat repetitive problems by following directions and procedures.
Ability to work with broadly guided objectives and determine how to achieve personal goals with few or no specific guidelines.
Ability to manage multiple tasks or projects of moderate complexity.
Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
Ability to lift up to 25 pounds.

Nice To Haves

High school diploma or GED.
Prior experience cataloging products in the ACA ACES and PIES environment.

Responsibilities

Provide technical automotive transmission service to Spanish-speaking customers, dealers, and field technicians.
Provide technical support to customers, dealers, and field technicians for ATK North America products and services.
Diagnose and troubleshoot internal transmission failures and recommend field repairs.
Write and release warranty replacement invoices.
Explain technical diagnoses and required repairs to customers.
Help customers diagnose problems and provide assistance with certain repairs.
Respond to technical and warranty inquiries by telephone, internet, email, and written communication.
Notify customers and designated personnel of findings and recommendations, including warranty claim decisions, claim payments, account credits, and bill adjustments.
Recommend improvements to products, packaging, shipment methods, service, billing methods, or procedures to prevent similar complaints.
Follow ATK internal policies, values, quality policies, process requirements, and related procedures.
Provide quality customer service according to product support procedure P0583001 and maintain performance indicators at acceptable levels.
Answer calls promptly and courteously and follow up with customers as required to ensure satisfaction.
Enter information into a computer to obtain computerized records.
Handle multiple tasks or projects simultaneously.
May train others in functional areas and interact with or present to department or middle management.