Warranty Administrator

Washington Career•Bremerton, WA

About The Position

Warranty Administrators prepare, record, submit, and reconcile warranty claims to the factory and/or distributors. The role adjusts warranty Repair Orders; codes and tracks Accounts Receivable payments; processes claims; prepares accurate paperwork and documentation; reconciles receivables; submits and resubmits claims; and files and maintains service records. The Warranty Administrator also tracks warranty parts and arranges their shipment to the factory or distributor, maintains service records required by the warrantor, and keeps abreast of factory recalls and bulletins. Incumbents must successfully complete a driving record check, background check, and drug screening test. In accordance with RCW 49.44.240, this position is identified as Safety Sensitive and is subject to pre-employment drug screening, including cannabis.

Requirements

High school graduation or equivalent.
Prior experience as an administrative assistant or experience in a similar role.
Ability to work as an independent self-starter with tenacity and drive.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal abilities.
Intermediate proficiency using computer applications, including MS Office.
Valid, unrestricted driver’s license held for more than 3 years.
Successful completion of a driving record check, background check, and drug screening test, including cannabis screening.

Nice To Haves

Knowledge of basic accounting principles.
Experience with dealership management system software.
Knowledge of automotive warranty processes and manufacturer-specific guidelines.
Familiarity with automotive parts and repair terminology.

Responsibilities

Prepare, record, submit, and reconcile warranty claims to the factory and/or distributors.
Adjust warranty Repair Orders.
Code and track Accounts Receivable payments and reconcile receivables.
Process, submit, and resubmit warranty claims.
Prepare accurate paperwork and documentation.
File and maintain service records as required by the warrantor.
Track warranty parts and arrange for their shipment to the factory or distributor.
Keep abreast of factory recalls and bulletins.

Benefits

Competitive base pay of $20–$26.25 per hour.
Weekly pay.
401(k) with employer match up to 50% of 5%.
Medical, dental, life, and vision insurance starting the first of the month after hire.
Paid vacation after 90 days of employment, with vacation accrual increasing based on tenure.
Sick leave accrued at a rate of 1 hour per 40 hours worked.
Employee Wellness Program.
Employee Assistance Program for all employees.
Employee Vehicle Purchase Program.
Employee Referral Program.