Transportation Coordinator Jobs

About The Position

Requirements

• At least 1 year of customer service experience or similar experience.
• Excellent multitasking skills.
• Strong data-entry skills.
• Ability to handle high call volume and prioritize follow-up versus answering inbound calls when volumes are high.
• Exceptional customer service and communication skills.
• High school diploma or equivalent.

Responsibilities

• Coordinate disposition of products refused by customers or left on trailers by customers.
• Investigate delivery discrepancies and gather relevant data.
• Oversee multiple open delivery discrepancies across refrigerated, dry, flatbed, rail, and logistics loads.
• Manage and monitor discrepancies until the customer has relieved the company of control of the product.
• Ensure customers are billed for expenses related to agreed-upon services, including redelivery, destruction, storage, and other accessorial charges.
• Respond to calls, emails, and messages from company and owner-operator drivers about cargo discrepancies at delivery.
• Regularly monitor freight disposition queues and maintain key performance metrics.
• Evaluate refused freight and coordinate its disposition with designated department personnel for timely resolution, using strong customer service.
• Verify and document disposition handling in appropriate record systems and customer websites or portals.
• Authorize and control delivery-discrepancy costs by negotiating with customers, third-party vendors, and internal personnel.
• Make appropriate economic decisions based on communications and gathered data.
• Contact involved parties and obtain updates about refused freight disposition on the day an incident is reported.
• Communicate and provide updated claim information and freight instructions according to shipper specifications, and enter customer comments into the computer system.
• Document assessed charges to support accurate billing and recovery.
• Manage the queue of open claims awaiting billing and coordinate with the billing department to ensure timely charge application.
• Proactively assist others in achieving organizational objectives.

Benefits

• 401(k)
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Supplemental insurance
• Life insurance
• Pet insurance
• Employee stock purchase plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition assistance programs
• Military leave
• Vendor discounts
• Volunteer opportunities supporting local communities
• Training, development, and growth opportunities