Cargo Disposition Coordinator

Swift Transportation•Phoenix, AZ

3d•Onsite

About The Position

Swift Transportation is hiring a Cargo Disposition Coordinator to manage refused or customer-abandoned freight and related delivery discrepancies. The role coordinates the disposition of product across refrigerated, dry, flatbed, rail, and logistics loads, and monitors open discrepancies until the customer has relieved the company of control of the product. The coordinator communicates with drivers, customers, vendors, internal departments, and billing to resolve issues, document freight handling, and ensure related charges are accurately authorized and billed. The position is based at Swift's office at 2002 W Wahalla Ln., Phoenix, AZ 85027, and is scheduled Friday through Monday, 6 a.m. to 5 p.m. Pay starts at $19.50 per hour; the stated pay range is $19.47–$26.68 hourly. Swift describes itself as a truckload carrier with a focus on continual learning, improvement, employee culture, and opportunities for growth and advancement. The company offers training and development opportunities and promotes diversity, equity, and inclusion. Swift is an equal employment opportunity employer and requires candidates to be authorized to work in the United States; it does not sponsor employment visas.

Requirements

At least 1 year of customer service experience or similar experience.
Excellent multitasking skills.
Strong data-entry skills.
Ability to handle high call volume and prioritize follow-up versus answering inbound calls when volumes are high.
Exceptional customer service and communication skills.
High school diploma or equivalent.

Responsibilities

Coordinate disposition of products refused by customers or left on trailers by customers.
Investigate delivery discrepancies and gather relevant data.
Oversee multiple open delivery discrepancies across refrigerated, dry, flatbed, rail, and logistics loads.
Manage and monitor discrepancies until the customer has relieved the company of control of the product.
Ensure customers are billed for expenses related to agreed-upon services, including redelivery, destruction, storage, and other accessorial charges.
Respond to calls, emails, and messages from company and owner-operator drivers about cargo discrepancies at delivery.
Regularly monitor freight disposition queues and maintain key performance metrics.
Evaluate refused freight and coordinate its disposition with designated department personnel for timely resolution, using strong customer service.
Verify and document disposition handling in appropriate record systems and customer websites or portals.
Authorize and control delivery-discrepancy costs by negotiating with customers, third-party vendors, and internal personnel.
Make appropriate economic decisions based on communications and gathered data.
Contact involved parties and obtain updates about refused freight disposition on the day an incident is reported.
Communicate and provide updated claim information and freight instructions according to shipper specifications, and enter customer comments into the computer system.
Document assessed charges to support accurate billing and recovery.
Manage the queue of open claims awaiting billing and coordinate with the billing department to ensure timely charge application.
Proactively assist others in achieving organizational objectives.