Asset Disposition Specialist
About The Position
Process defaulted accounts secured by collateral to minimize losses to the Bank. The role follows government regulations, state laws, Bank requirements, and unit procedures relating to real-estate foreclosures and auto, RV, and marine repossessions. It supports clients, including through escalated calls and payment negotiations, and collaborates with vendors and internal business partners. The specialist processes required paperwork and uses various tools and systems to support decisions throughout the workflow. The position independently handles collateral-secured accounts at varying stages of default, reviews and analyzes department reporting, evaluates account and system information to determine next steps, and supports departmental process controls and key risk indicator results. It requires meeting or exceeding individual productivity and quality targets and some department-level metrics.
Requirements
- High school diploma or GED.
- At least 1 year of banking, default, and/or client services experience.
- Ability to identify and resolve complex issues.
- Strong verbal, written, and interpersonal skills.
- Ability to work independently and multitask.
- Basic proficiency with computer applications such as Microsoft Office and familiarity with internal job-related systems.
Nice To Haves
- At least 1 year of repossession, foreclosure, or default-specific experience.
- At least 2 years of banking, default, and/or client services experience.
- Higher-level or secondary education, such as some college or an associate degree.
Responsibilities
- Independently process collateral-secured accounts in varying stages of default and work toward resolution.
- Prepare, review, and analyze department reporting.
- Comply with federal regulations, state laws, Bank policies, and unit procedures to minimize risk; identify, mitigate, or communicate issues to appropriate parties.
- Use multiple systems and business tools to monitor accounts and support appropriate outcomes and actions.
- Maintain positive, professional working relationships with peers, the manager, clients, internal partners, and vendors such as attorneys and repossession agents.
- Meet or exceed monthly individual productivity and quality metrics and applicable department-level metrics.
- Support departmental controls for process adherence and key risk indicator results.
- Evaluate accounts, system information, and reporting to determine appropriate next steps.
- Support clients, including handling escalated calls and payment negotiations, and collaborate with vendors and internal business partners.
- Process required paperwork.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
