Cargo Disposition Coordinator

Swift Transportation•Phoenix, AZ

12d•$19 - $27•Onsite

About The Position

Swift Transportation is hiring a Cargo Disposition Coordinator to manage cargo discrepancies involving products refused by customers or left on trailers. The role investigates delivery discrepancies and coordinates the disposition of freight across refrigerated, dry, flatbed, rail, and logistics loads. The coordinator manages discrepancies through resolution, including customer and vendor communication, cost control, documentation, and billing coordination. The office is located at 2002 W Wahalla Ln., Phoenix, AZ 85027. The schedule is Friday through Monday, 6 a.m. to 5 p.m. Pay is listed as $19.47–$26.68 per hour, with a stated starting rate of $19.50 per hour. Swift describes itself as a large truckload carrier with locations throughout the United States and emphasizes continued learning, improvement, employee growth, and workplace culture. The company offers training and development opportunities and promotes diversity, equity, and inclusion. Candidates must be authorized to work in the United States; the company does not sponsor employment visas.

Requirements

At least 1 year of customer service or similar experience.
Excellent multitasking skills.
Strong data-entry skills.
Ability to handle high call volumes and prioritize follow-up versus answering inbound calls when volumes are high.
Exceptional customer service and communication skills.
High school diploma or equivalent.
Must be authorized to work in the United States; employment visas are not sponsored.

Responsibilities

Coordinate the disposition of products refused by customers or left on trailers, investigating and gathering relevant information.
Oversee multiple open delivery discrepancies across refrigerated, dry, flatbed, rail, and logistics loads.
Manage, control, and monitor delivery discrepancies until the customer has assumed control of the product.
Ensure customers are billed for expenses related to agreed-upon services, including redelivery, destruction, storage, and other accessorial charges.
Respond to calls, emails, and messages from company or owner-operator drivers regarding cargo discrepancies at delivery.
Regularly monitor freight disposition queues and maintain key performance metrics.
Evaluate refused freight and coordinate its disposition with designated personnel to support timely resolution and strong customer service.
Verify and document disposition handling in appropriate systems of record and customer websites or portals.
Authorize and control costs associated with delivery discrepancies by negotiating with customers, third-party vendors, and internal personnel.
Make appropriate economic decisions based on communications and gathered data.
Contact involved parties and obtain updates on the day a refused-freight incident is reported.
Communicate updated claim information and freight instructions according to shipper specifications, and enter customer comments into the computer system.
Document all assessed charges to support accurate billing and charge recovery.
Manage the queue of open claims awaiting billing and coordinate with the billing department to ensure charges are applied promptly.
Proactively assist others in achieving the organization's objectives.