Cargo Claims Coordinator

King Ocean•Sweetwater, FL

4d•$48,000 - $70,000•Onsite

About The Position

The Cargo Claims Coordinator assists the Claims Manager with clerical and administrative duties in the Claims Department. The role handles cargo claims from intake through final resolution, investigates claims using shipping and other evidence, determines liability, negotiates settlements, and coordinates claim filing and recovery with cargo insurance providers. The coordinator communicates with customers, agents, and internal teams across the Americas in English and Spanish, maintains claims records and management reports, and identifies opportunities to reduce claim frequency and improve recovery rates. This is a full-time, on-site role at the company's Sweetwater, Florida headquarters, with a remote-work option at management discretion and flexibility to work from home or the office. Core hours are Monday through Friday, 8:30 a.m. to 5:30 p.m.; overtime may occasionally be required. The position operates in a professional office environment and uses standard office equipment. The employee must be authorized to work in the United States.

Requirements

Fully bilingual in English and Spanish, written and spoken.
At least 2 years of experience in cargo claims, insurance adjusting, or logistics coordination; the posting also states one to three years of industry experience required.
Strong analytical and negotiation skills and attention to detail.
Ability to remain calm, focused, and solution-oriented in a high-expectation, direct-feedback environment.
Ability to manage multiple claims at once in a fast-paced environment.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Authorized to work in the United States.
Ability to work independently or with minimal supervision.
Flexibility to work from home or the office; overtime may be required at times.

Nice To Haves

Knowledge of maritime law, cargo liability, or container shipping.
Associate’s or Bachelor’s degree preferred.

Responsibilities

Handle cargo claims from intake to final resolution.
Investigate claims using bills of lading, survey reports, photos, and other evidence.
Determine liability and negotiate fair settlements with customers, carriers, and insurers.
Coordinate directly with cargo insurance providers for filing and recovery.
Communicate professionally in English and Spanish with customers, agents, and internal teams across the Americas.
Maintain an accurate claims log and prepare management reports.
Identify ways to reduce claim frequency and improve recovery rates.
Assist the Claims Manager with clerical and administrative duties in the Claims Department.