Cargo Claims Assistant

The Jonus Group•Philadelphia, PA

3d•Remote

About The Position

Seeking a detail-oriented and organized Cargo Claims Assistant to assist with the intake, documentation, and processing of cargo claims, while providing administrative support for shippers' all-risk insurance, shipment monitoring, and HR-related tasks. The role includes coordinating inspections and maintaining claim records, and requires communication with customers and transportation and insurance partners. It is remote, with a preference for candidates near Philadelphia; applicants from other regions are welcome, except those on the West Coast. Compensation is $75,000–$90,000 per year, plus an annual discretionary bonus. Comprehensive company benefits vest after three months. The interview process consists of one video interview with the hiring manager.

Requirements

Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple claims and competing priorities in a deadline-driven environment.
Proficiency in Microsoft Office, particularly Excel and Outlook.

Nice To Haves

1–3 years of experience in claims administration, cargo claims, transportation, logistics, insurance, or a related field.
Familiarity with freight documentation, including bills of lading, proof of delivery, commercial invoices, and shipping records.
Basic understanding of cargo loss, freight damage, and transportation liability concepts.
Experience with transportation management systems (TMS), claims management platforms, or logistics software.
Candidates located near Philadelphia are preferred.

Responsibilities

Provide administrative support for shippers' all-risk insurance, shipment monitoring, and HR-related tasks.
Flexibly adapt to various responsibilities as needed.
Schedule inspections with insurance companies.
Assist with intake, documentation, and processing of cargo claims involving damaged, lost, or missing shipments.
Review claim submissions for completeness, including bills of lading, invoices, delivery receipts, photographs, and supporting documentation.
Maintain accurate claim files, tracking logs, and electronic records throughout the claims process.
Communicate with customers, carriers, freight forwarders, warehouses, and insurance representatives regarding claim status and outstanding documentation.